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Customer Service Manager
1 week ago
Customer Service Manager Our company is seeking a dynamic and seasoned individual to take on the role of customer service manager and oversee our customer service division. Your primary objective will be to deliver exceptional customer service by establishing efficient procedures and setting customer satisfaction targets.
To be eligible for this position, the perfect candidate should have a solid background in customer service. Besides possessing exceptional communication skills (both written and verbal), you should also exhibit robust leadership and interpersonal abilities.
Responsibilities:
- Overseeing day-to-day operations within the customer service department.
- Addressing customer service concerns promptly.
- Crafting effective customer service protocols, guidelines, and benchmarks.
- Formulating customer satisfaction objectives and collaborating with the team to achieve them consistently.
- Maintaining precise records and recording all customer service interactions and dialogues.
- Evaluating service metrics and compiling comprehensive reports based on your assessments.
- Recruiting and mentoring new customer service representatives.
Requirements:
- Bachelor's degree in business administration or a related field.
- At least 5 years of verifiable experience in a customer service role.
- Proficiency in Microsoft Office and customer service applications.
- Exceptional written and verbal communication capabilities.
- Sound knowledge of management principles and methodologies.
- Outstanding leadership and interpersonal proficiencies.
Compensation details:
Yearly Salary
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