Swing / Overnight Client Service Representative
2 weeks ago
Who We Are...
What We Do
Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.
Why We Need You...
When a job is done well, you are a vital reason why clients feel better on a bad day, why pets receive excellent care, and why doctors can perform at their best.
VCA ASEC continues to be a staple in the community for over 15 years, and growing our team members and customer service levels are essential to continue to provide the best care possible.
The CSR team is the start of where we build trust with clients so that VCA ASEC has the privilege of caring for pets in a time of need.
What this job entails...
Works with team to ensure the clients and patients are supported and cared for. Skills needed will be staff and client relations, communication, high emotional intelligence, and compassion for pets and people.
Some responsibilities will be:
- Efficiently and effectively greeting clients in person or over the phone
- Checking in patients, as well as scheduling and confirming appointments.
- Presenting and explaining fees regarding treatment plans and invoicing.
- Answering questions regarding products and services, including educating clients on medical vs nonmedical pet care.
- Offering clients alternate payment methods
- Other patient and appointment functions:
- Obtaining patient records for appointments.
- Managing electronic medical records, reports and correspondences
- Confirming appointments, medical records and electronic payments are received.
- Demonstrate the desire to continue learning in veterinary administration with an emphasis on customer service.
- Demonstrate quality decisionmaking skills to choose the most appropriate course of action.
- Acquire and maintain excellent listening and communication skills with those around you, including management, doctors, clients, and associates.
- Attend webinars and other continuing education opportunities to acquire knowledge and new skills.
Experience / Education:
- 3+ years of experience in client service
- Previous experience in the medical field.
- Experience in veterinary medicine, specialty medicine experience a plus
- Compassion for pets and people
- Thrives in a fastpaced environment and can manage under pressure
- Exceptional communication skills required
- High emotional intelligence
What We Value
- _Compassion_
- _Experience_
- _Forward-thinking_
Why You Should Consider Us...
As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases.
We support and provide continued education and create a system where you can continue to explore career growth and opportunities.
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.
Salary:
$ $20.00 per hour
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (preferred)
Experience:
- Veterinary experience: 1 year (preferred)
- Customer service: 2 years (Preferred
Pay:
$ $20.00 per hour
Expected hours: 32 per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Night shift
Work setting:
- Inperson
Experience:
- Veterinary experience: 1 year (preferred)
- Customer service: 3 years (preferred)
Shift availability:
- Night Shift (required)
- Overnight Shift (preferred)
Ability to Commute:
- Los Angeles, CA required)
Ability to Relocate:
- Los Angeles, CA 90025: Relocate before starting work (required)
Work Location:
In person
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