Canvas Support Administrator

7 days ago

Saint George, Utah, United States Dixie Technical College Full time
Summary:

The Canvas Support Administrator position located in the Center for Instructional Excellence is responsible for the smooth operation of the College's Learning Management System (LMS), Canvas as well as other associated instructional resources. This position will primarily include assisting users, troubleshooting, developing and presenting training to support teachers and students, and secondarily assisting with the development and assisting instructors with all aspects of the design of Canvas courses.

This Part-Time Canvas Support Administrator role is pivotal in ensuring that Canvas operates seamlessly campus-wide at Dixie Technical College. By managing the system effectively and assisting in course design, you will contribute to an enhanced educational experience for our students and instructors.

The College has 29 programs, nationally accredited by the Council on Occupational Education, which offer certificates in high-tech, high-demand professions.

This position will work 20-28 hours per week and will pay between $19 and $23 per hour.

Essential Duties and Responsibilities:
  • Canvas support for troubleshooting issues for both students and faculty
  • Deliver group and individual trainings and consultations
  • Create and maintain a stronger Canvas support page for faculty to access
  • Develop various levels of Canvas training sessions and updates
  • Build courses and templates in Canvas according to detailed blueprints and in coordination with faculty and instructional specialists as needed
  • Stay up to date on the latest instructional technologies and related innovative applications
  • Provide the Center's Director with recommendations and suggested updates/changes that would optimize users' learning experience
  • Develop and revise innovative technology-enriched Canvas courses
  • Populate and format desired content, develop assessments in Canvas, design interactive learning resources, etc.
  • Work closely with instructors on the inclusion of any multimedia elements into the course and build and coordinate timelines to ensure that the course development remains on schedule
  • Support and help with implementation of Canvas tools such as Cidilabs, Simple Syllabus, Canvas Studio, etc.
  • Conduct a quality assurance review after each build and/or troubleshooting experience, ensuring that all technology is operating efficiently and effectively
  • Engage in strategic projects and research/test new instructional technologies
  • Contribute to regular process improvements to ensure operational success
  • Comply with Dixie Tech Policies and Procedures
  • Other duties as assigned
Requirements and Qualifications:
  • Bachelor's degree preferred
  • Proficiency in the Canvas Learning Management System, with hands-on experience in administration, is required
  • Experience installing and maintaining various LTIs (Learning Tools Interoperability) and integrations to publishers is strongly preferred
  • At least two years of experience developing educational courses in a learning management system
  • Experience working with and creating interactive learning activities
  • Experience with software and hardware used in technology-based web conferencing software for online courses (e.g Zoom, Microsoft Teams), and other instructional technologies (e.g. blogs, wikis, Web 2.0 technologies, student response systems, etc.)
  • Knowledge of accessibility, WCAG 2.1, and universal design principles preferred
  • Ability to diagnose and troubleshoot issues with learning technologies software accessed through desktop and mobile devices (e.g., LMS, Zoom, Tablets, webcams)
  • Demonstrated ability to communicate effectively with both technical and non-technical students, faculty, and staff
  • Ability to understand and solve complex problems which require follow-up with both internal and external constituencies
  • Excellent organizational skills and attention to detail
  • Strong technical troubleshooting skills
  • Experience managing complex projects with limited resources
  • Must adhere to deadlines and respond to requests in a timely manner
  • Strong written and oral communication
  • Strong interpersonal and collaborative skills
  • Adept at prioritizing tasks and meeting deadlines in a very fast-moving organizational environment
  • Superior design skills
  • Strong creative/innovative mindset
  • Ability to communicate with students, staff and colleagues; operate personal computer and audio-visual equipment; stand or sit for up to one to three hours at a time; move around campus for classes and meetings.
  • The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.
The State of Utah is an equal-opportunity employer. Hiring is done without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. Employees and potential employees are subject to a criminal background check and drug testing. This position is exempt under the Fair Standards Labor Act.

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