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Assistant General Manager

3 months ago

Hamilton, Ohio, United States Spooky Nook Sports Full time

The Assistant General Manager is responsible for all day-to-day operations within Spooky Nook Sports Ohio. In addition, they lead, develop, and coordinate the Security, Parking, Maintenance, Facility Operations, and Facility Enhancement teams. They report directly to the General Manager and will act in that capacity when the General Manager is not present on property.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

  • Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
  • Affordable and comprehensive Medical, Dental, and Vision benefits
  • Competitive PTO package
  • Paid holidays
  • 401k program
  • 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
  • 35% discount on all Nook apparel
  • Free child watch (3-hour increments)
  • Discounts on academy team programs, birthday parties, personal training, event space rental, and more
  • Local business discounts
Essential Job Functions
  • Manage the operational departments including Facility Operations, Facility Enhancement, Maintenance, Parking and Security
  • Appropriately handle all escalated guest and customer concerns, questions, or complaints in a professional manner via phone, email, and in person
  • Oversee and coordinate setup for complex activities by analyzing the daily and weekly facility schedule
  • Maintain master schedule of all building construction and maintenance projects and regularly update executive leadership team on these projects
  • Ensure the interior and exterior of the Complex and Hotel are safe, secure and guest-ready daily
  • Serve as the point of contact for the complex inspection process as it relates to insurance, occupancy, or permitting matters
  • Purchase and oversee inventory of equipment necessary within the operational departments
  • Ensure all maintenance requests are responded to in a timely manner and repaired safely and correctly
  • Ensure all details for large events are planned including parking, timing, and guest flow
  • Develop relationships with key players of large events and tournaments to ensure satisfaction and return of business year over year
  • Work collaboratively with service departments including HR, IT, Finance, and Marketing to ensure facility needs are met
  • Liaison between corporate management team and outside construction team and vendors
  • Review all budgets submitted by direct reports for accuracy and detail and hold direct reports accountable to budget
  • Conduct or contract training sessions on equipment usage throughout the property
  • Inspect, repair, and report damage of any equipment and playing surfaces to the proper authority
  • Coordinate all grounds maintenance needs such as lawn care and snow removal
  • Seek out professional development opportunities for self and direct reports as it relates to safety, security, and maintenance
  • Provide facility tours as needed for a variety of clientele
  • All other duties as assigned
Basic Qualifications
  • Bachelor's degree in Business, Finance, Entrepreneurship, Hospitality, or a related field, or equivalent experience
  • Minimum 5 years of experience related to the operation of a hospitality/recreation/sports venue
  • Minimum 5 years of supervisory experience
  • 21 years of age or older
  • Dependable transportation to and from work
  • Must have a valid Driver's License
  • Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
  • Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
  • Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
  • Authorized to work in the United States
Preferred Qualifications
  • Knowledge of operations and planning for large, banquets, trade shows, corporate meetings, and youth travel sports
  • Proficient with Microsoft Office software systems with strong working knowledge of Excel
  • Demonstrated ability to lead and inspire a team
  • Passionate about guest service and advocacy
  • High level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry
  • Highly dependable with a history of consistent attendance and punctuality
  • Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
  • Self-starting and motivated with the ability to work independently and take initiative
  • Ability to multi-task and balance multiple projects/duties at once
  • Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
  • Integrity: Trustworthy and honest; takes accountability when appropriate
  • Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
  • Experience communicating with individuals of diverse demographics
  • Demeanor to remain calm in tense or stressful situations
Working Conditions
  • Work environment: Semi-quiet office environment within an upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
  • Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, sitting and standing. The team member will be frequently required to bend, reach with hands and arms, lift, push, pull, talk, hear, smell, stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
  • Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 30 lbs occasionally.
  • Noise Level: The noise level in this environment is typically variable.
  • Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.