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Front Office Manager
2 weeks ago
Position:
Front Office Manager
Reports To:
General Manager
Position Summary:
Directly supervises all Front Office Personnel and
Operations. Directs and co-ordinates the activities of the
Front Desk, Reservations, Telephone, and Guest Services.
Ensures proper completion of front office duties,
profitability, quality standards, and guest satisfaction.
Specific Duties:
The following list is not exhaustive and may be supplemented as necessary.
- Follow the Company Standards by maintaining a positive attitude and leadership
- Maintain proper staffing in all Front Office areas. Recruit, train, schedule and
action. Monitor appearance of staff.
- Constantly seek new ways to increase room revenue and occupancy.
- Monitor sales and performance on a daily basis
Check and control:
room
inventory, front office systems, sales forecast, and rate availability calendar.
- Constantly monitor Front Office communications, morale, and motivation. Keep
- Honestly and accurately evaluate staff in a timely manner.
- Maintain all equipment and keep supplies inventoried.
- Take an active part in budgeting process and review of monthly P&L's
- Respond to guest concerns quickly and courteously in a positive rational manner,
- Maintain an active posture in total property operations, and a visible presence in
- Attain and maintain high guest service techniques. Train all employees in guest
- Maintain open communications with the General Manager. Inform them of any
- Represent your place of business in a positive and beneficial way when making
- Update personnel forms by submitting information as changes in status occur
- Community involvement is expected and encouraged.
Supervisory Responsibilities:
Directly supervises all Front Desk employees. Carries out supervisory
responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include; planning, assigning, and directing work; appraising
performance; addressing complaints and resolving problems.
Schedule Requirements:
Must be available to work a minimum average of hours per week,
including nights, weekends, holidays and specific shifts. Will vary depending on
business volume and staffing needs. Flexibility and knowledge of all positions a must.
Ability to respond promptly to staffing shortages and emergency situations. Position
requires occasional daytime and overnight travel for business meetings, conferences,
company retreats, etc.
Specific Job Knowledge, Skills & Ability:
- Considerable knowledge and familiarization with computer systems and
- Adequate mathematical comprehension to understand and interpret
- Ability to read, write, speak and understand the English language to
- Knowledge of Microsoft Office products.
- Ability to analyze statistical data and make judgments accordingly
- Ability to effectively deal with internal and external customers, some of
anger, collect accurate information, and resolve conflicts.
Qualification Standards:
Education / Experience:
Any combination of education, training, or experience
which provides the required knowledge, skills, and abilities. Hotel Front
Office experience preferred.
Licenses or Certificates:
CPR Certification and/or First Aid Training preferred
Grooming:
Must present a professional image. All employees must show up to
work with a neat, clean and well-groomed appearance as per Company's
guidelines and brand specific standards.
Physical Requirements:
- Must be able to walk a total of 8 hours in a day.
- Must be able to lift 3040 lbs.
- Must be able to carry 2035 lbs. up to a distance of 200 ft.
- Must be able to bend, squat, crawl, climb, reach above shoulder level,
Pay:
$ $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work setting:
- Inperson
Work Location:
In person
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