Senior Service Delivery Consultant

7 days ago

Charlotte, North Carolina, United States Bank of America Full time
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locations

Charlotte

Chicago

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

Job Description:


At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us

Job Description:
This job is responsible for supporting and fostering relationships with Executives and Application Managers.

Key responsibilities include serving as a point of contact for development teams' infrastructure requirements, managing client relationships and portfolios of work, and communicating key technology strategies to stakeholders.

Job expectations include escalating complex service requests and unresolved issues across functional teams, driving innovative business solutions, and leveraging technical and enterprise knowledge to work across structures to meet customer needs.

Position Summary
This individual acts as a conduit for communicating key Technology strategies to stakeholders across the Technology organizations.

This individual also acts as a broker for escalations & unresolved issues between the Support teams and Application development teams along with complex service requests using consulting skills and conflict resolution, proactively drives innovative business solutions, and uses technical, enterprise, and business knowledge to work across structures to meet customer needs.


Responsibilities:
Acts as a single point of contact for all infrastructure needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
Builds, fosters, and manages trusted relationships across technology organizations and influences change effectively through partnerships
Communicates Infrastructure and technology strategies, services, and products to the Application Development and infrastructure teams which will drive demand
Manages and leads annual and monthly initiative funding budget and allocations, annual, quarterly, and monthly financial planning, and forecasting reviews with technology partners to provide financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
Ensures infrastructure scope aligns with key strategic offerings by working with engineering, product management, and other stakeholders
Coordinates Enterprise Programs and Information Security Mandates across technology organizations
Leads and/or participates in fellowship Communities of Practice (CPO) in the organization and across other delivery teams
Responsible for driving out issues and decisions quickly.
Influence and drive change in a very effective manner through effective partnerships.
Lead and/or participate in fellowship communities of practice in the organization and across other delivery teams.

Required

Skills:
Financials & Resource

Management:
Ability

to track program and multiple value stream variances to ensure work aligns with program objectives.
Risk

Management:
Identifies

risk/dependencies and quantifies the impact it has on the business/technology and what controls are to be used to resolve.
Planning, Execution &

Process:
Facilitates

program/portfolio level planning activities against backlog/ prioritized work. Manages

risk/dependencies/impediments. Possesses

the ability to answer program/portfolio level Agile/waterfall framework questions.
Governance & Stakeholder

Management:
Sets

agenda and defines the artifacts needed for governance

forums. Collects

feedback from customers and stakeholders to measure the effectiveness of stakeholder management.
Portfolio, Program & Project

Management:
Manages

a program; inclusive of execution health, financials,

risk/dependencies/impediments,

etc. while displaying general management skills such as leadership, negotiation, communication, and team

building. Connects

the dots with other inflight efforts from a strategic perspective. Is adept at addressing program change (e.g., scope, schedule, structure, resources).
Solution Delivery

Process:
Understands

the roles and responsibilities of other teams who participate in the lifecycle and engages as required.
Analytical

Thinking:
Develops

frameworks for solving a range of complex problems. Can foresee future problems and define resolutions/new opportunities.
Promotes

Collaboration:
Collaborates

with

cross-business/technology. Focuses

on how to improve the collaboration capabilities of others.

Influences Decisions:
Uses a combination of factual and emotional points to exert

influence. Receives

agreement to ideas by identifying and working collaboratively with specific stakeholders and senior managers.

Achieves Sustainable Results:
Sets KPI's for teams to follow. Makes decisions about technology that will increase or deliver business value.
Desired Skills
5-7 years of management experience
Demonstrated business acumen enabling client engagement across all levels of the organization
Extensive data analysis and associated presentation
Experience working in both Agile and Waterfall methodology environments
Midrange server and/or network infrastructure project delivery experience
Experience with Jira in management of projects through

Deliverables/Epics/Stories

and cross dependencies management

Skills:
Collaboration
Influence
Project Management
Result Orientation
Stakeholder Management
Analytical Thinking
Business Acumen
Financial Management
Innovative Thinking
Risk Management
Adaptability
DevOps Practices
Solution Delivery Process
Solution Design
Technical Strategy Development

Shift:
1st shift (United States of America)

Hours Per Week:
40

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Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.

Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
Regardless of the position you are interested in, the starting points to building your resume are the same:

  • Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
  • Think about why you can do the job and make a list of your skills that are relative to the job.
  • Identify experiences or accomplishments that show your proficiency in the skills required for the job.
  • Summarize your abilities, accomplishments and skills into a brief, concise document.
Considerations when writing a resume

  • Do be brief. Resumes should be 1-2 pages in length.
  • Do be upbeat and active in your wording.
  • Do emphasize what you have done clearly and concretely.
  • Do be neat and well organized.
  • Do have others proofread and critique your resume. Spell check. Make it error free.
  • Do use high quality, white or light colored 81⁄2 x 11 paper. Use a laser printer if possible.
  • Don't be dishonest, always tell the truth about yourself in the most flattering light.
  • Don't include salary history or requirements.
  • Don't include references.
  • Don't include accomplishments that do not support your professional goals.
Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)

Don't use italics, underlining, shadows or other fancy treatments.
Seven steps to a successful interview

  • Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
  • Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
  • Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
  • Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
  • Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
  • Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
  • Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
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