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Quality Customer Service Representative

3 months ago

Burnsville, Minnesota, United States Transdev Careers Full time

About Transdev :
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world.

As an operator and global integrator of mobility, we are driven by our purpose.

Find out more at or watch an overview video at We're Hiring for a Road Supervisor in Burnsville, MN Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.

Our Customer Service Representatives are responsible for:

Follows and explains policy and procedure as outlined in operations and procedures manuals.
Meets or exceeds established performance requirements.

Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.

Documents trip authorization according to procedures.
Remains knowledgeable of all policies and procedure changes.
To qualify as a Customer Service Representative, you'll need:

Able to operate a computer
Complete any training requirements
Communicate clearly in English
Able to operate standard telephone system
Exercise business telephone etiquette
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

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