![Von Maur](https://media.trabajo.org/img/noimg.jpg)
Customer Service Desk Shipping Associate
3 weeks ago
Responsibilities:
A Customer Service Desk Shipping Associate provides excellent customer service to customers and employees at
the service desk and in the shipping area, answers telephones, gift wraps packages, prepares
packages for shipping, and researches any shipping issues. Primary job responsibilities of a
Customer Service Desk Shipping Associate, include the following:
- Gift wraps and packages items to be shipped to customers with attention to detail, accuracy, and in a timely manner.
- Processes incoming and outgoing packages; keeps accurate and complete records of shipped orders.
- Traces lost packages by communicating with the shipping company and the customer, and by referring to package records.
- Processes packages returned by shipping companies or customers.
- Answers a multi line telephone and handles the telephone call, or directs callers to the appropriate person or area, as needed.
- Provides approvals on Von Maur charge accounts, as needed.
Overview:
Von Maur was founded in 1872 with two simple goals – provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family.
Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card.
Today, 37 Von Maur stores are scattered across 15 states:Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we're still expanding.
Our corporate headquarters and E-commerce facility are located in Davenport, Iowa.
The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work.
Our company culture is characterized by a promote from within philosophy. We hire people with the intent to promote them as far as their ability and ambition will take them.
Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.
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