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Internet Sales Coordinator

4 months ago

Franklin Tennessee, United States Lennar Homes Full time

Overview:
Welcome Home Build your career with Lennar

As one of the nation's largest builders, Lennar has built over one million new homes for families across America.

Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team.

Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.


Internet Sales Coordinator:
Lennar is seeking an Internet Sales Coordinator who will set the tone for a customer's experience with Lennar.

As you will be the first point of contact for customers inquiring about our homes and communities while they are searching for a home.

You will be responsible for responding to our customers in a timely manner, building a relationship with them, learning about their wants and needs and ultimately helping them to find their one-of-a-kind home.

You will also provide a warm hand-off to our New Home Consultants by providing them valuable insights on our Customers and so they can write the Purchase Agreement and manage the Escrow process, as well as being responsible for those Customers not ready to buy a home and put them a long-term follow-up plan, engaging with them throughout their research and shopping experience.

The Internet Sales Coordinator will be an integral part of our Sales and Marketing team and provide key insights into our day-to-day strategies.


Responsibilities:


Effectively capture, prioritize using lead scoring and convert Customers inquiring about Lennar's communities and plans into viable sales prospects by creating desire for Customers to visit a community and purchase a Lennar new home.


Create a positive experience for Lennar's Customers through the use of email, SMS, on-line live chat, phone and Division 1-800 numbers.

Responding promptly to customer inquiries via phone and email.


Create and maintain digital community reference materials for each active and coming soon community which will be used to help communicate the most up-to-date information on Lennar's products and communities.


Have a competent understanding of the Division's product and community offerings and incentives opportunities at all times and through conversations with the Division Sales Leadership and New Home Consultants.


Educate Customers on current/future community and product offerings, available financing options through Eagle Home Mortgage and home to sell opportunities through Opendoor.

Qualify prospective Customers based on desired location(s), timing for purchase, and availability of new homes as needed.

Partner with the on-site NHC to provide an extraordinary experience to our Customers throughout the sales process.

Create and effectively manage an Internet Customer database which includes interest lists and VIP interests lists.

Conduct outreach to Customer database for homes made available through cancellations and for aging inventory.

Use company provided tracking and reporting tools to manage the prospecting process.


Partner with the Division Marketing team to manage and distribute electronic marketing to prospective Customers who visit (url removed) or other real estate listing and social media sites.


Regularly attend Division Sales Meetings, Phone Banks, Community Events, NHC and ISC Training Programs and complete Lennar Game Film Program every two weeks.

Regularly work in and around Lennar communities for Open Houses and Grand Openings as needed.

Prepare and distribute reports via Excel or other reporting tools as needed.

Available to work flexible and variable hours.

Qualifications:
Minimum High School Diploma or GED required, 2- or 4-year college degree preferred

Previous sales and/or telephone sales experience preferred

Strong interpersonal and communication skills

Ability to problem solve

Ability to self-manage activities and responsibilities of the role

Strong command of the English language

Effective writing skills

Must have extensive internet exposure and/or internet consumer experience

Advanced computer skills will be needed including CRM, Microsoft Office and WebEx capabilities

Committed to self-development of sales and internet skills

Accept constructive feedback

Maintain regular attendance and punctuality relative to daily work schedule is required

Homebuilding industry, Escrow and mortgage financing knowledge a plus

Must have a valid driver's license and reliable transportation

Contacts

Regular contact with Director of Sales, ISCs and NHCs. Regular contact with the general public.

Physical Requirements

Finger dexterity is required to operate a keyboard and telephone equipment, extensive phone and computer communication is required. Must be able to lift and carry supplies and materials up to 25 lbs.

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status

Non-Exempt

Lennar Core Values


Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:
Health Insurance - Medical, Dental & Vision

Vacation – 3 weeks of vacation per year to start

Holidays, Sick Leave, & Personal Days

401(k) Savings Plan with company match

Paid Maternity & Bonding Leave

New Hire Referral Bonus Program

Product Purchase Discount for Associates

Associate Assistance Plan


Everyone's Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.

And More

Type:
Regular Full-Time