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ServiceNow Business Analyst
2 weeks ago
We are looking for a skilled Service Analysis Contractor with expertise in ServiceNow, specifically in deploying new modules and features. The ideal candidate should have a solid background in process development and hands-on experience with Strategic Portfolio Management (SPM) module deployments in ServiceNow, as well as a good grasp of ITIL frameworks and IT best practices in an Agile setting.
Key Responsibilities:
- Lead the deployment of new ServiceNow modules and features, focusing on Strategic Portfolio Management.
- Design and develop processes aligned with ITIL standards and best IT service management practices.
- Review current processes and systems comprehensively, identifying areas for enhancement to align with ServiceNow functions.
- Establish robust and efficient processes where needed, ensuring seamless integration within the ServiceNow platform.
- Collaborate with stakeholders to gather requirements, define project scopes, and establish delivery timelines.
- Document, review, and get approval for all process developments before implementation.
- Lead ServiceNow SPM deployment teams, ensuring timely project delivery meeting quality standards.
- Provide training and user support on new processes and ServiceNow features.
- Stay informed about the latest ServiceNow and IT service management advancements.
Qualifications:
- Proven track record as a Business Analyst focusing on IT service management and process development.
- Extensive hands-on experience with ServiceNow, particularly the Strategic Portfolio Management module.
- Familiarity with ITIL frameworks and implementing IT best practices in an Agile environment.
- Strong analytical, problem-solving, and project management skills.
- Effective communication and interpersonal skills, able to collaborate with diverse teams and senior stakeholders.
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field.
Preferred Qualifications:
- Certifications in ServiceNow, ITIL, PMP, or Agile methodologies.
- Experience in overseeing large-scale IT projects and process reengineering efforts.
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