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Library Specialist
3 months ago
Title :
Library Specialist (full-time 40 hours)
Location:
Eloise May 1471 S Parker Rd Denver, CO 80231Reports to: SupervisorSupervises: 0Position: Full-time, non-exempt. Flexible availability is required as the schedule includes one to two evening shifts per week and every other weekend.
Schedule:
2- week rotationWeek 1Sunday 8:30-5Monday 12:30-9Tuesday 8:30-5Thursday 8:30-5Friday 8:30-5Week 2Monday 12:30-9Tuesday 12:30-9Wednesday 8:30-5Thursday 8:30-5Saturday 8:30-5
Pay Rate:
$ $21.45 per hourPurpose: Welcome and assist patrons in the use of the library by delivering outstanding, inclusive service while keeping current on internal communications and library offerings in order to connect patrons with the appropriate resources
Essential Duties and Responsibilities:
80% PATRON ASSISTANCE AND MATERIALS HANDLINGGeneral patron assistance:Greets all library visitors and provides proactive assistanceAssists patrons with library account inquiries, including cash register transactionsProvides basic advisory services to patronsAssists patrons with basic reference questionsConnects patrons with other library staff as neededPromotes and supports library resources, programs and eventsListens to patron feedback and shares through appropriate channelsSets expectations for library use, de-escalates and resolves patron concernsStraightens and cleans up the library to provide a welcoming experienceTechnology assistance:Assists patrons with basic technology and troubleshooting questions, including assistance with tablets, phones and other devicesAssists patrons with library technology offerings, such as Microsoft Office, e-books and online databasesTroubleshoots library technology and equipment, such as copiers and printersAssists patrons with reservable spaces, including basic AV equipment supportConnects patrons with other library staff as needed for intermediate and advanced technology needsBasic use and understanding of Sierra
Materials handling:
Helps manage library materials collectionMerchandizes library materials and maintains library displaysProcesses and shelves library materials and patron holds20%
LEARNING AND DEVELOPMENT:
Keeps current on new library resources, trends, technology and offeringsTakes initiative to consistently update skills to effectively assist patronsKeeps up to date on internal communication and information to effectively assist patrons and co-workersPromotes positive relationships with co-workers and collaborates with others to meet the needs of staff and patronsProvides ongoing and regular feedback and observations to supervisorsPerforms other related duties as assigned and requested
Minimum Qualifications:
Two years customer service, library or education/teaching experience.
Ability to work varying shifts, including evenings and weekends.
Basic technology skills, such as Microsoft Office, basic email help, navigate login pages, sending emails, attaching files, downloading/opening attachments, printing email, saving files, file sharing, word processing, internet and website navigation, etc.
Ability to demonstrate curiosity in the vast technological and online resources the library has to offer and comfortable learning side by side with patrons.
Ability to communicate new ideas, products and services in a positive and engaging manner.Demonstrate enthusiasm for an environment of constant change.
Ability to work with people of all ages and diverse backgrounds.
Preferred Qualifications:
Bachelor's degree.
Other language skills preferred, such as Russian, Spanish, or Arabic but we would be excited about any language skills.
Experience working with children and teens.
Work Environment:
The essential duties for this position are performed in an indoor environment.
Moderate noise (computers, phones, printers and patron interactions).Ability to work varying shifts, including evenings and weekends.
Physical Activities:
Physical activities required to perform essential duties include:Must be able to remain in a stationary position 25-50% of the time.
Ability to lift to 40 lbs.
Ability to carry up to 40 lbs.
Ability to push and pull a cart weighing up to 100 lbs.
Ability to kneel, crouch, reach and stoop 50% of the time.
Use of hands, fingers, and grasping of books, DVD's are required, with repetitive motion.
Long periods of sitting, remaining stationary, or moving around.
Frequency or repetitive actions which includes typing, shelving materials, occasionally opening and closing media cases.
Bending, grasping, stretching without limitations which includes reaching into bins for materials, moving bins and carts filled with materials, shelving and shifting materials at various height levels.
Lifting above your waist, head etc. up to 25 lbs.This job description describes the general level of work being performed and is not necessarily an all-inclusive list of job-related responsibilities, duties or aspects associated with the job, and may be amended anytime based on business need.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.Inclusion and diversity are part of our values at Arapahoe Libraries.
Qualified applicants who represent the diversities of the communities we serve are encouraged to apply.#J-18808-Ljbffr
