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Business Analyst

3 months ago


Pittsburgh, Pennsylvania, United States Omnicell Full time
Job Description

Opportunity: Business Systems Analyst at Innovative Company

We are looking for a talented and driven Business Systems Analyst to join our team. As a Business Systems Analyst, you will have a key role in providing outstanding customer support. You will represent our customers, enhancing their buying experience of our products. In this role that does not require technical knowledge, you will utilize creative ideas to enhance the customer journey when ordering our products. You will create guides to aid other departments in improving customer satisfaction.

Responsibilities:
  • Advocate for customers to enhance their relationships with our company.
  • Ensure a smooth experience for customers, minimizing obstacles to enhance overall satisfaction.
  • Serve as a link between clients, support teams, IT, engineering, sales, marketing, customer success, and product management to guarantee a seamless experience.
  • Assist customers with orders and order fulfillment.
  • Analyze customer support data to pinpoint areas for enhancement and implement strategies to boost customer happiness.
  • Establish and update customer support procedures and documentation for effective and consistent support delivery.
  • Spot opportunities for improvements and convey customer feedback to various teams.
  • Conduct root cause analysis of issues and strive for service enhancement.
  • Handle or prioritize customer requests for changes in preferences, hardware installations, etc.
Skills and Abilities:
  • Dedication to enhancing Service Delivery, Customer Service, User Experience, and operational excellence.
  • Demonstrated experience in implementing new processes and promoting their execution.
  • Outstanding communication and interpersonal skills for effective collaboration with diverse teams.
  • Sharp critical thinking and analytical skills.
  • Proficient in interpreting data.
  • Excellent writing skills with a background in creating and managing knowledge databases.
  • Experience with CRM tools and support systems.
  • Effective time management and multitasking abilities.
  • Capable of working with both technical and business personnel efficiently.
  • Quick adaptability to changes.
  • Must be proactive and self-motivated.
Preferred Qualifications:
  • Graduate degree in Management Information Systems, Business Administration, or equivalent.
  • Five or more years of progressively challenging roles.
  • Good grasp of Hardware/Medical Devices life cycles, including installations and repairs.
  • Background in managing issues related to customer orders, deliveries, and invoices.
  • Experience with SAP software.
  • Experience supporting robotics.
Work Conditions:
  • Hybrid Office and Work-from-Home Environment
About Our Company

Established in 1992, our company is dedicated to enhancing pharmacy care through innovative solutions aimed at maximizing clinical and business results in all care settings. We aim to be the most reliable partner for healthcare providers by upholding our core commitment of "Outcomes. Defined and Delivered."

Our varied range of technologies, intelligent devices, advanced software, and specialized services is assisting healthcare institutions globally in optimizing business and clinical results as they progress towards the concept of the Autonomous Pharmacy.

Our guiding principles drive our actions:
  • As Innovative Visionaries, we continuously seek better ways to innovate.
  • Driven by a Sense of Purpose, we consistently fulfill our commitments.
  • Our Spirited Entrepreneurship seizes every opportunity for advancement.
  • Recognizing the Value of Building Relationships leads to mutually beneficial synergies.
  • In Upholding Integrity, we set the standards for all our endeavors.
We prioritize fostering an inclusive environment and a healthier world through ESG initiatives, Employee Impact Groups, educational programs, well-being initiatives, and more. Join us in reshaping the pharmacy care delivery landscape, ensuring safer and smarter patient care for everyone.