Customer Experience Liaison
1 week ago
We are seeking a highly skilled Customer Experience Coordinator to join our team at Dutch Pet, Inc. in Oakland, CA. As a key member of our Operations team, you will be responsible for providing top-notch support to our customers and veterinarians, ensuring their needs are met and exceeded.
Key Responsibilities:
- Field and respond to member inquiries via email, social media, and live chat
- Help onboard new veterinarians, ensuring they are properly set up with our systems and comfortable treating our members
- Liaise directly with our warehouse team, driving timely order fulfillment
- Be the eyes and ears of our customers and veterinarians, alerting management about issues and amplifying pain points to drive process improvements
What We Offer:
- Competitive compensation
- Flexible PTO
- Health, dental, and vision insurance
- Pet-friendly office
Requirements:
- B.A. or college degree
- 1-2 years experience in a customer or client-facing role
Preferred Qualifications:
- Experience with Shopify, Gorgias, and proprietary EMRs
About Us:
We are a fast-growing tech company revolutionizing veterinary care. Our mission is to increase access and care to pets across the country, delivering relief to both pets and their pet parents. We are excited about tackling the hard problems in an effort to help every dog and cat live their happiest possible life.
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