records specialist

Requisition No:

Agency:
Department of Health

Working Title:

RECORDS SPECIALIST

Pay Plan:
Career Service

Position Number:

Salary:
$34, Includes a CAD of $1,

Posting Closing Date: 05/24/2024

Total Compensation Estimator

Tool

Open Competitive Opportunity

Specific Responsibilities:
This is a Records Specialist position in the Delray Beach Health Center providing a varied clerical duty. Work is performed under the supervision of the Administrative Assistant II-SES.

This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions.

This is a bilingual position fluent in English/Spanish or English/Creole . This position will function as a

"Floater"

between Health Centers providing services as needed.

This position is designated as a sensitive position and is required to maintain confidential information in accordance with Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols and Procedures

Confidential Data Sets:
Clinical Information, Social Security. This position may view, update or release information.

This position has access to Health Management System (HMS), Electronic Health Report (EHR), Florida Medicaid Management Information System (FMMIS), Change Healthcare, Molina, Presumptive Eligibility for Pregnant Women (PEPW) Database, Florida System, Provide, Suntax, Agency for Workforce Innovation (AWI), Availity and Internet In-Stock Inventory (SIS).

Utilizes FMMIS and Change Healthcare to verify client eligibility. Utilizes AWI/Suntax to verify client's income for the purpose of determining eligibility for the FDOH Sliding Fee Scale. Utilizes Availity to verify Private insurance coverage. Utilities Molina to verify Molina Marketplace coverage.

This position may view, enter, register and make changes to the Sterilization Referral Database for the purpose of verifying and recording client services provided through contracted providers.

Registration Clerk Duties:
Performs registration, interviews and determines financial responsibility for services. Obtains accurate demographic and financial information from multi-cultural clients. Responsible for explaining eligibility process to clients and refers to appropriate public assistance agencies.

Accurately registers and checks-in clients by completing all necessary screens in HMS, according to the "Direct Client Services Manual" as specified by FDOH CHD-Health Access.

These duties include but are not limited to verifying and updating names, addresses, financial and insurance information. Processes client's efficiently to assure a consistent flow of clients to the provider (s). As clients register for services, initiates superbill and registration form; copies social card, eligibility. papers and other appropriate papers received. Initiates medical record on all new clients and witness's client's signature on permission care form and other mandatory documents. Reviews data for accuracy and completeness.

Identifies clients that need to be processed for prepayment of services, effectively communicates the collection policy, determine sliding fee scale and apply appropriately.

Schedules, cancels and / or re-schedules client's appointment according to guidelines. Answers incoming telephone calls, courteously and transfers to appropriate person and/or department. Directs and responds to general public inquiries regarding services provided.

PEPW Duties:
Responsible for assisting other PEPW sites, as needed, process pregnant clients to establish authorization for temporary Medicaid coverage. Travel to different sites to become familiar with their process. Interviews client by obtaining information to determine financial eligibility for Medicaid and Health Care District. Interview client in a confidential setting and based on income, residency, and family size. Assists and assures clients accurately complete the appropriate application. Responsible to review client chooses to seek services at the FDOH CHD.

Schedule clinic appointment, update financial information in HMS, initiate the Healthy Start form, complete Health Care District documentation, and refer clients to WIC.

Responsible for accurately of entering client's information into the PEPW database as specified in the FDOH CHD guidelines. Create and maintain eligibility file for each client. Forwards required documentation to appropriate agency and prints log daily.

Coordinate's information and services to outreach workers of the Maternal Child Family Support Network such as Healthy Mothers/Healthy Babies to facilitate a continuum of care.

Based on client's Florida System review date view and update the client's eligibility status in the Florida System, PEPW database, and client's eligibility file.

Forward required documents of Medicaid Denials to Health Care District.

Follow up on status of Health Care District eligibility and update the HMS financial information, PEPW, database and client's eligibility file.

Cashier Duties:
Determines financial responsibility for services received at the Health Center.

Performs basic arithmetical calculations to determine amount of pre-payable services as well as the amount due at collection and billing of services.

Accurately process collection and billing of services according to agency policy and to include but is not limited to collecting for payment of services, making change, issuing receipts, and adjusting fees.

Accurately registers clients, inputs self-pay superbills and billing data. Responsible for reviewing data for accuracy and completeness. Read and interpret insurance coverage which will enable to charge for non-covered services. Balances cash drawer and generates financial reports.

Perform other duties as assigned.

Knowledge, skills and abilities, including utilization of equipment, required for the position

Knowledge, skills and abilities to proficiently use Microsoft Mail, Word, Excel and Outlook Mail,
Ability to work under very busy circumstances at times.
Ability to multitask, to be flexible and to work with unexpected interruptions.
Knowledge of the principles and techniques of effective communication.
Ability to demonstrates patience and understanding of patients' needs.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to determine work priorities, assign work, and ensure proper completion of work.
Fluent both verbally and in writing in English/Spanish or English/Creole

Qualifications:
Licensure/registration/certification requirements

(If applicable, list the appropriate Florida Statute or federal regulation cite) :

N/A

Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.

Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Valid Driver's License.
Travel between health centers providing services as needed or as directed by the supervisor
Required to pass the Registration Competency Test.

Must be able to work in a multi-cultural fast-pace environment under stressful conditions with the ability to adapt to constant change.

Working hours:
(A)

Daily from 8:00A.M. to 5:00P.M. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

Florida Department of Health Mission, Vision, and

Values:

Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:
To be the Healthiest State in the Nation.

Values:
I

nnovation:
We search for creative solutions and manage resources wisely.

C

ollaboration:
We use teamwork to achieve common goals & solve problems.

A

ccountability:
We perform with integrity & respect.

R

esponsiveness:
We achieve our mission by serving our customers & engaging our partners.

E

xcellence:
We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

225 South Congress Avenue,

Delray Beach, FL 33445

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck.

The State's total compensation package for employees features a highly competitive set of employee benefits including:

Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions
(For more information, please click );

Flexible Spending Accounts;
Tuition waivers;
And more

For a more complete list of benefits, including monthly costs, visit

Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note:
You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.

E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.

The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.

These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Certain service members may be eligible to receive waivers for postsecondary educational requirements.

Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.

Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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