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Clinic Patient Representative Senior
2 weeks ago
Summary:
Greets, instructs, directs and schedules patients andvisitors. Serves as a liaison between patient and medical supportstaff. May assist with various duties within the clinic. Verifiesinsurance benefits and assists with referrals. Collects paymentsand prepares cash for deposits.
Responsibilities:
- Maintains flow of patient check-in, verifiesdemographic and insurance information and enters into computerdatabase. Assures that information in patient account isaccurate.
- Assists with answering phones,taking messages and assisting with patient and staffinquiries.
- Responds to CBO requests forpatient account corrections and/or maintenance, in a timelymanner.
- Schedules appointments for patients inaccordance with physician guidelines.
- Collectstime of service payment amounts; collects prior balance amountsand/or arranging payment plans as requested.
The following duties may also be performed:
- Checks in patients, verifiesand updates necessary information in the medical record. Assistspatients with completing all necessary forms.
- Scheduled appoints according to clinician template and followsoffice scheduling policies.
- Assists frontoffice lead/supervisor with other administrative duties such asfront end duties, denials, work queues and correct any errors toensure clean claims.
- Screens visitors andresponds to routine requests for information.
- Follows the CHRISTUS Health guidelines related to the HealthInsurance Portability and Accountability Act (HIPAA), designed toprevent or detect unauthorized disclosure of Protected HealthInformation (PHI).
- Maintains strictconfidentiality.
- Uses oral and writtencommunication skills to effectively convey ideas in a clear,positive manner that is consistent with the CHRISTUSMission.
- Maintains established CHRISTUS Healthpolicies, procedures, objectives, quality assurance, safety,environmental and infection control.
- Performsjob responsibilities in a manner that is consistent with theCHRISTUS Mission and Code of Ethics and supportive of CHRISTUSHealth's cultural diversity objectives.
- Supports and adheres to CHRISTUS ServiceGuarantee.
- Performs other related work asassigned by leadership
Requirements:
- High school diploma orequivalent.
- Knowledge of managed carepreferred.
- Ability to operate 10 keycalculator by touch, telephone, computer, copier, and faxmachine.
- Excellent interpersonal andcommunication skills and good math knowledgeessential.
- Some CollegePreferred
- Three or more years of experience ina health care organization.
- ICD9 and CPTcoding (advanced skills) Preferred
- Experiencewith charge posting or collections Preferred
Work Type:
Full Time
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