Clinic Patient Representative Senior

2 weeks ago


San Antonio, Texas, United States Christus Health Full time

Summary:

Greets, instructs, directs and schedules patients andvisitors. Serves as a liaison between patient and medical supportstaff. May assist with various duties within the clinic. Verifiesinsurance benefits and assists with referrals. Collects paymentsand prepares cash for deposits.

Responsibilities:

  • Maintains flow of patient check-in, verifiesdemographic and insurance information and enters into computerdatabase. Assures that information in patient account isaccurate.
  • Assists with answering phones,taking messages and assisting with patient and staffinquiries.
  • Responds to CBO requests forpatient account corrections and/or maintenance, in a timelymanner.
  • Schedules appointments for patients inaccordance with physician guidelines.
  • Collectstime of service payment amounts; collects prior balance amountsand/or arranging payment plans as requested.

The following duties may also be performed:

  • Checks in patients, verifiesand updates necessary information in the medical record. Assistspatients with completing all necessary forms.
  • Scheduled appoints according to clinician template and followsoffice scheduling policies.
  • Assists frontoffice lead/supervisor with other administrative duties such asfront end duties, denials, work queues and correct any errors toensure clean claims.
  • Screens visitors andresponds to routine requests for information.
  • Follows the CHRISTUS Health guidelines related to the HealthInsurance Portability and Accountability Act (HIPAA), designed toprevent or detect unauthorized disclosure of Protected HealthInformation (PHI).
  • Maintains strictconfidentiality.
  • Uses oral and writtencommunication skills to effectively convey ideas in a clear,positive manner that is consistent with the CHRISTUSMission.
  • Maintains established CHRISTUS Healthpolicies, procedures, objectives, quality assurance, safety,environmental and infection control.
  • Performsjob responsibilities in a manner that is consistent with theCHRISTUS Mission and Code of Ethics and supportive of CHRISTUSHealth's cultural diversity objectives.
  • Supports and adheres to CHRISTUS ServiceGuarantee.
  • Performs other related work asassigned by leadership

Requirements:

  • High school diploma orequivalent.
  • Knowledge of managed carepreferred.
  • Ability to operate 10 keycalculator by touch, telephone, computer, copier, and faxmachine.
  • Excellent interpersonal andcommunication skills and good math knowledgeessential.
  • Some CollegePreferred
  • Three or more years of experience ina health care organization.
  • ICD9 and CPTcoding (advanced skills) Preferred
  • Experiencewith charge posting or collections Preferred

Work Type:

Full Time

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