Guest Services Representative
2 weeks ago
GUEST Services Representative at Courtyard by Marriott
- Positively represent the hotel to guests by responding courteously and efficiently to guest needs
- Act as a source of information about the hotel and local area
- Assist guests during arrivals and departures
- Operate the switchboard and handle departmental accounting and financial transactions
- Located at Courtyard by Marriott in Lancaster, PA
Responsibilities:
- Respond to guest requests and inquiries
- Take, modify, and cancel guest reservations
- Communicate hotel facilities and services to all guests
- Provide information on the local area and points of interest
- Assist guests with arrivals and departures
- Answer front desk phone
- Cash handling
- Cross-train in Bistro department
Requirements:
- High school diploma or equivalent (GED) preferred
- Ability to work in a team environment and independently
- Customer service experience
- Strong math, reading, and communication skills
- Availability to work weekends and holidays
Benefits:
- Medical benefits, 401(k), vacation time, and employee discounts
- Medical, dental, and vision benefits available for full-time employees
- Vacation earned annually on anniversary date with carryover option
- 401(k) Retirement Plan with company match
- Bonus programs for housekeeping and front desk staff
- Worldwide travel discounts
- Fun working environment
Equal Opportunity Employer:
High Hotels is an equal opportunity employer providing opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.
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