Guest Services Representative

2 weeks ago


Lancaster, Pennsylvania, United States High Hotels Full time

GUEST Services Representative at Courtyard by Marriott


  • Positively represent the hotel to guests by responding courteously and efficiently to guest needs
  • Act as a source of information about the hotel and local area
  • Assist guests during arrivals and departures
  • Operate the switchboard and handle departmental accounting and financial transactions
  • Located at Courtyard by Marriott in Lancaster, PA

Responsibilities:


  • Respond to guest requests and inquiries
  • Take, modify, and cancel guest reservations
  • Communicate hotel facilities and services to all guests
  • Provide information on the local area and points of interest
  • Assist guests with arrivals and departures
  • Answer front desk phone
  • Cash handling
  • Cross-train in Bistro department

Requirements:


  • High school diploma or equivalent (GED) preferred
  • Ability to work in a team environment and independently
  • Customer service experience
  • Strong math, reading, and communication skills
  • Availability to work weekends and holidays

Benefits:


  • Medical benefits, 401(k), vacation time, and employee discounts
  • Medical, dental, and vision benefits available for full-time employees
  • Vacation earned annually on anniversary date with carryover option
  • 401(k) Retirement Plan with company match
  • Bonus programs for housekeeping and front desk staff
  • Worldwide travel discounts
  • Fun working environment

Equal Opportunity Employer:

High Hotels is an equal opportunity employer providing opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.



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