Bell Attendant

1 week ago

Lancaster, Pennsylvania, United States Marriott Lancaster At Penn Square Full time

Job Summary:


The objective of the Guest Services Agent is to ensure the safety of all guests at all times to provide/perform superior guest service (internal and external).

Guest Services Agents will also ensure and be accountable for all proper handling of guest belongings and also help ensure the smooth and efficient flow of guests entering and exiting the hotel.


Responsibilities:

QUALIFICATIONS:
High School diploma or equivalent required and/or experience in a hotel or a related field preferred.

Must have a valid driver's license for the applicable state.

Must have an acceptable MVR (Motor Vehicle Driving record)

Minimum of one year driving experience

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful high pressure situations.

Must maintain composure and objectivity under pressure.

Must be able to drive a manual or automatic transmission vehicle

Ability and willingness to work outdoors in inclement weather including wind rain heat cold

RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly service oriented manner.


Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)

Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

Greet guests in a pleasant manner.

Maintain the safety of every guest.

Help to direct and control traffic flow.

Provide superior customer service.

Assist in arranging for guest transportation using taxis or other forms of transportation.

Assist guests needing wheelchair transportation.

Provide accurate and timely documentation and reports of department activities and status including claim checks vehicle damage statements/billing and conditions that need repair

Assist in maintaining cleanliness of all work sites.

Assist in all dispatch duties in a timely and efficient manner.

Help to answer guest's questions regarding our spa and hotel.

Monitor and document guest traffic flow in the valet lot.

Assist in the speedy service of guests exiting valet area.

Maintain current listing of local and area attractions special events and activities.

Maintain list of local transportation guides churches sports arenas etc.

Provide information maps and directions as required.

Obeys all traffic laws on/off property.

Assist with maintaining neat and clean curbside and keep free of debris and clutter.

Assist with operation needs such as unloading and loading of luggage.

Performs various front office tasks as needed.

Assists with securing public spaces guest corridors and parking garage (as applicable).

Other duties as required.

Property Details:


Boasting a central location in downtown Lancaster, this hotel combines the Beaux Arts-style façade of the former Watt & Shand Department Store with state-of-the-art technology and modern décor.


Rooms at the Lancaster Marriott at Penn Square are equipped with 32-inch LCD TVs and plug-in panels for electronic devices.


Guests can soak in the indoor swimming pool, relax in the jacuzzi or opt for working out at the in-house fitness center.

Free Wi-Fi can be accessed in the modern airy hotel's lobby and in all public areas.

Company Overview:
Explore new opportunities with Aimbridge Hospitality.

As the global leader in third-party hotel management, our growing portfolio represents 1,400 hotels in 49 states and 20 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.

Our 60,000 associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Join a world of possibility with Aimbridge Hospitality.

Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

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