Senior Site Manager, Industrial Water
2 weeks ago
Company Description
Veolia Water Technologies & Solutions belongs to the Veolia Group, a team of professionals dedicated to solving the world's toughest challenges in water scarcity, quality, productivity, the environment, and energy. We are constantly seeking passionate and innovative individuals to join us in this mission.
Job Description
Veolia Water Technologies & Solutions (VWTS) - Engineered Systems is looking for a skilled Field Service Manager to join the team in West Texas. This leadership position involves overseeing a team of twenty professionals focused on delivering top-notch customer service and managing accounts for water and wastewater treatment solutions.
The ideal candidate should have a background in the water and wastewater treatment industry, with experience in customer and account management, as well as team leadership. Effective communication and interpersonal skills are crucial for success in this role.
Initially, this role will be remote for a few months during the construction phase of a new plant in Odessa, Texas. However, starting Fall 2024, the selected candidate will need to relocate and work on-site in Odessa, Texas.
This is a fantastic opportunity to play a key role in the growth of VWTS's operations in West Texas. The Field Service Manager will lead a high-performing team, ensure exceptional customer service, and drive business growth through effective account management and leadership.
About the role:
- Lead VWTS Field Service activities within the customer base
- Oversee all Field Service operational metrics, including Environmental, Health and Safety, service quality, utilization, commercial development, and cost to serve
- Manage contract operations and customer relations
- Ensure asset lifecycle management within the customer base, preventing equipment failures
- Collaborate on revenue targets with commercial leaders
- Drive productivity projects in the region
- Build and manage a team, ensuring daily fulfillment
- Participate in plant commissioning and start-up
- Assist in staffing activities, including recruitment and training
- Develop front line leaders and technicians
- Create strong succession plans
- Address customer survey feedback and issues promptly
- Communicate with leadership and request resources as needed
- Promote a culture of continuous improvement and customer focus
Qualifications
Core Requirements:
- BS degree in a technical field such as Chemistry, Chemical Engineering, or Mechanical Engineering
- Minimum five years' leadership experience in industrial water treatment
- Fluency in Spanish
Desired
- Willingness to travel in the South region
- Ability to lead cross-functional teams
- Experience in Program/Project management
- Computer proficiency and willingness to learn new software
- Strong service background
- Prior workforce management experience in West Texas or similar environment
What to expect from us?
- Opportunities for new challenges and growth
- Commitment to employee development
- Competitive pay and benefits, including retirement savings plans
- Supportive leadership
- Company involvement in community initiatives
- Pride in working for an award-winning organization
Additional Information
Rest assured, all your information will be handled confidentially in accordance with EEO guidelines.
Veolia is an inclusive employer, dedicated to diversity and equal opportunities for all applicants.
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