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IT Operations Manager

3 months ago

Austin, Texas, United States TarryTown Expocare Full time

Join our team at Tarrytown Expocare We are a rapidly growing national pharmacy focused on serving the IDD community. Currently, we are in search of a dynamic IT leader to oversee our day-to-day IT operations and infrastructure management. This role involves guiding a small but growing technical team and collaborating with various vendor partners to design, test, implement, and support our enterprise IT infrastructure, which includes data centers, Microsoft 365, Meraki networks, Windows servers, Ring Central VoIP, Citrix VDI environment, and Windows desktop endpoints. This is an exciting opportunity for a skilled and ambitious professional to become part of our fast-growing company dedicated to a noble cause.



This individual must possess excellent project management and communication skills. The role calls for a self-motivated, organized, and data-driven technical leader with experience in ITIL best practices. Collaboration with decision-makers from different departments is key to identify system requirements and recommend cost-effective solutions for managing critical enterprise data while ensuring high data quality and application availability within budget.



Responsibilities:

  • Lead a small team and assess growth needs
  • Coach and develop team members
  • Manage multiple vendors and oversee contracts and SLAs
  • Maintain IT operations budget
  • Ensure IT service maintenance and system availability
  • Handle incident management and communicate effectively
  • Establish proactive system and network monitoring
  • Define key metrics for IT services
  • Implement SLAs and tracking processes
  • Enforce ITIL best practices
  • Collaborate with vendors for optimal solutions
  • Develop disaster recovery plans
  • Work closely with Information Security experts for data safety
  • Prioritize tasks and meet deadlines
  • Work independently with minimal supervision
  • Perform other duties as assigned
Requirements:
  • 5+ years of management experience or IT/MIS degree
  • Proficiency in Microsoft Active Directory and Office 365
  • Experience in providing critical IT services
  • Knowledge of ITIL and information security
  • Project management experience
  • Fluency in English
  • US citizenship or permanent residency
Technical Experience:
  • Data networking
  • Cloud Services
  • Microsoft Windows and 365
  • Endpoint management
  • VoIP/UCaaS solutions
  • Data center operations
  • Virtual Desktop solutions
  • Information security
  • Networking technologies
  • VPN
Technical Tools:
  • Microsoft 365 products
  • Microsoft Active Directory
  • Cisco Meraki
  • RingCentral
  • Citrix VDI