Platform Support Lead

1 week ago

Cambridge, Massachusetts, United States Philips Full time

Platform Support Lead - Cambridge, MA

We're on the lookout for a HealthSuite Patient Monitoring Support professional to take the reins of a global support squad of specialists for Level 2, round-the-clock support and operations team to:

  • Establish and consistently enhance proactive monitoring capabilities for on-premises and cloud-based solutions.
  • Tackle customer support cases in accordance with service level agreements. This role requires hands-on involvement in nurturing the L2 team.
  • Set up efficient communication channels and feedback loops among L1, L2, and L3 support teams to deliver a top-notch service experience.
  • Continuously refine support processes.
  • Assist in adopting DevOps practices in collaboration with third-level support teams.
  • Continuously spot areas for improvement in terms of automation and cost efficiency.
  • Champion proactive monitoring capabilities.
  • Participate in the planning and roll-out of updates to the platform.

What you'll need:

  • Bachelor's degree in engineering (or equivalent).
  • 8+ years of hands-on experience in the realm of IT.
  • Proficiency in English, both spoken and written.
  • Prior experience in the healthcare sector.

About the Company:

Philips is a leading health technology company. We've designed our entire organization around the belief that each and every individual is important, and we're committed to ensuring that all people worldwide have access to the quality healthcare they deserve. Get ready to engage in meaningful work that contributes to enhancing the well-being of others.

If this role piques your interest and you possess most, if not all, of the required qualifications, we urge you to apply. You might just be the ideal candidate for this position or other roles at Philips.

Additional Information:

U.S. work authorization is a mandatory requirement for employment. The company will not consider applicants in need of visa sponsorship, either presently or in the future.

Relocation assistance will not be extended for this role. Candidates must be located in or within a commutable distance to Cambridge, MA.

Join us at Philips and embark on a journey of equal career possibilities for all staff members and job seekers, irrespective of race, background, religion, age, nationality, sexual orientation, gender identity, disability, genetic makeup, citizenship status, military background, marital status, or any other legally safeguarded categories.

As an advocate for workplace diversity, Philips is dedicated to fostering a varied workforce. To ensure equal opportunities for individuals safeguarded by federal laws, candidates needing special arrangements during the job application process can contact us for support and guidance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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