Customer Support
1 week ago
**Developer Community Manager**
**Customer Support**
**Cambridge, MA, USA**
The HubSpot Community Teams mission is to provide a vibrant community where all HubSpot users go to get help, share knowledge and connect with the people and businesses around the world who are growing better with HubSpot. In support of this mission, we are growing our Community team to enable our customers (free, paid, partner, developer) to support each other.
The Developer Community Manager is responsible for monitoring and moderating all posts on our Developer Forum to ensure that questions are answered in a timely manner by subject matter experts and that all user-generated content adds value to the HubSpot users self-service experience. Youll work closely with the Community Manager team to foster an active community of HubSpot developers, build a network of subject-matter experts who actively seek out and respond to queries, and implement community promotion and engagement strategies.
Success in this role will result in maintaining a valuable, timely and consistent Community support experience for our developer-centric users. This individual will play a key role in helping the team move the needle on the Communitys key performance metrics and will take on new goals and targets as we scale and continue to leverage the business impact of the program.
****In this role, youll get to:****
Moderate posts on the developer community on a daily basis and ensure that all queries are posted correctly, and responded to in a timely manner.
Partner with Community Managers to help identify and nurture external subject matter experts in the HubSpot network who can effectively share their knowledge and respond to specific questions
Own escalations that cannot be supported in the community e.g. host-only tasks, service frustrations and product errors.
Deliver regular feedback and insights to cross-functional stakeholders such as those within CS, Product, UX and Engineering.
****We are looking for people who:****
Have an exceptional understanding of HubSpots products, business goals and principles.
Are familiar with the HubSpot CMS and developer tools, and with front-end/server-side software development practices more generally.
Can build and maintain relationships, manage expectations and identify roadblocks that require escalation and dealing with product/service feedback.
Have excellent communication skills, both written and verbal.
Are motivated self-starters who can align their work with the needs of the business and leverage organisation skills to execute problems to completion.
Are driven by curiosity and an affinity for problem solving and can always find ways to add new value.
Are resourceful and excel in working cross-functionally with other teams across different offices as needed.
Adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively.
Consistently deliver on performance expectations in their current role.
Previous experience with forum and/or social community management is a bonus.
*We know the* *and* *can get in the way of meeting spectacular candidates, so please dont hesitate to apply wed love to hear from you.*
***Important COVID-19 Guidance (For candidates applying to roles in the United States):***
*Per HubSpots policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.*
***Germany:** (m/f/d) - link to HubSpot's Career Diversity page .*
**About HubSpot**
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of, wed love to hear from you.
You can find out more about our company culture in the , which has more than 5M views, and learn about , too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our to learn more about culture and opportunities at HubSpot.
*By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's* *explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpots use of your personal information.*
HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.
To assist HubSpot in its commitments and compliance with federal and state record keeping, reporting and other legal requirements, you are invited to provide the following information. In accordance with applicable law, we may also use the information in an aggregated, anonymous form to help us improve diversity at HubSpot.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or affect your candidacy in any way. Any information that you do provide will be recorded and maintained in a confidential file.
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