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Member Experience Specialist

3 months ago

Hawthorne, California, United States Sky One Federal Credit Union Full time
JOB AD DESCRIPTION

We are seeking a dedicated and member-focused Member Experience Specialist to join our branch team. As a Member Experience Specialist, you will play a crucial role in providing exceptional experience to our clients, handling their financial needs, and promoting our products and services.

Essential Functions
  • Greet and assist members in a friendly and professional manner
  • Provide personalized assistance and guidance to members in managing their finances effectively.
  • Promote and cross-sell banking products and services to meet members' financial goals.
  • Open and close accounts, process loan applications, and assist with other financial services as needed.
  • Resolve member concerns and inquiries in a timely and professional manner.
  • Maintain accurate records of transactions and ensure compliance with banking regulations and procedures.
  • Support the Credit Union's business development efforts by soliciting new memberships at the branch and local businesses, attends SEG visits and performs outbound calls.
  • Assist the call center when needed.
  • Collaborate with team members to achieve branch goals and targets.
Qualifications
  • Prior experience in banking or customer service roles preferred.
  • Strong interpersonal and communication skills
  • Ability to multitask and work in a fast-paced environment
  • Detail-oriented with excellent organizational skills
  • Proficiency in MS Office and banking software applications
  • Proficient in 10-key and typing skills.
  • Knowledge of banking products, services, and regulations
  • Ability to maintain confidentiality and professionalism at all times
  • Dependable
Why SkyOne is a great place to work We understand that it's our employees that make us great, and we treat them as our greatest asset, with comprehensive and competitive compensation and benefits package that includes:
  • Health, dental, and vision plans to take care of you and your family's healthcare needs.
  • 401(k) plan to help you plan for retirement.
  • Life insurance to protect your loved ones in case of the unexpected.
  • An Education Reimbursement Program to help you achieve your personal development goals.
  • A generous Paid Time Off (PTO) Plan because you deserve a vacation for your hard work
  • Paid holidays so you can celebrate our nation's holidays just as our members would.
  • An Employee Financial Benefits Program designed to improve your financial life and prepare you to meet the needs of our members more effectively.
We have a strong corporate culture that embodies these core values:
  • Performance We are member-focused and results-driven.
  • Accountability We do what we say.
  • Integrity We do the right thing.
  • Innovation We are creative, resourceful, and collaborative.
  • Respect We are one team professional and compassionate.
Apply now to seize this incredible opportunity to elevate your career and make a difference in the lives of our members. Don't wait - your future starts here Simply click on the link to apply online. We are proud to be an Equal Opportunity Employer.