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Regional Service Manager

4 months ago


Atlanta, Georgia, United States RaceTrac Petroleum Full time
RaceTrac Company Overview

Job Description:


The Regional Service Manager is responsible for managing the maintenance and repair of up to 60 convenience stores in a designated region.

This individual teams with Store Support, Operations, and multiple cross-functional departments to achieve the optimal functioning level for stores. The Service Manager ensures complete operability of every store location at all times. Up to 75% travel required. This individual is responsible for leading a team of 0-4 technicians and up to 2-3 service crew teams.

Responsibilities:

  • Manages the team of individuals responsible for the timely maintenance and repairs of our convenience store locations to ensure full operability 24/7, ultimately increasing profitability for the organization.
  • Prioritizes and delegates work order requests to Service and Image Technicians; oversees each job is performed at a high level of skill and with optimal customer service.
  • Establishes and maintains key business relationships with a diverse network of vendors around the region. Directly handles all vendor-related functions, including invoice audit and approvals.
  • Provides support to cross-functional departments in various projects related to convenience stores.
  • Leads, trains, and guides direct reports and ensures the appropriate resources are available to perform their job.
  • Assesses current Facility Services processes and programs and recommends solutions to improve operability.
  • Maintains knowledge of local, state, and federal guidelines for facility services as necessary.

Qualifications:

  • Ability to assume responsibility for 24 hours/7 day operation required
  • Bachelor's degree from an accredited university or college preferred
  • 4+ experience in retail or related field preferred
  • Management experience preferred
  • General knowledge maintenance and repair procedures a plus