Systems Analyst 2

1 week ago

Austin, Texas, United States Abacus Service Corporation Full time
Solicitation Reference Number

Customer Name
Texas Health and Human Services Commission

Category
Applications/Software Development

Customer Entity Name
Health and Human Services Commission

Title
Systems Analyst

Level
Systems Analyst

Estimated Hours
,

SSR Status
Posted

Number of Positions

Status
New

of Resumes Allowed

Candidates Submitted

Full/Part Time
Full Time
IT STAFFING SERVICES SOLICITATION UNDER
DEPARTMENT OF INFORMATION RESOURCES
IT STAFF AUGMENTATION CONTRACT (ITSAC)
RFO DIR-CPO-TMP-
Solicitation Reference Number: Working Title: Systems Analyst Title/Level: Systems Analyst Category: Applications/Software Development Full Time

I. DESCRIPTION OF SERVICES

Texas Health and Human Services Commission requires the services of Systems Analyst , hereafter referred to as Candidate(s), who meets the general qualifications of Systems Analyst , Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission .

All work products resulting from the project shall be considered "works made for hire " and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

We are seeking to enhance LTC department by adding a System Analyst focused on incident resolution, application stabilization, and root cause analysis. This role is crucial for maintaining operational efficiency amidst our growing and complex business environment. The System Analyst will be responsible for swiftly managing and resolving incidents to minimize disruptions and reduce incident backlog. And perform continuous monitoring and optimize the performance of business applications to ensure stability, and conducting thorough root cause analysis to prevent future issues. This position will provide critical technical support and also train, mentor level- support desk agents on a daily basis, recommend system improvements, and deliver strategic insights into system health, significantly contributing to maintaining high operational standards and supporting our organization's sustainable growth.

II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience Required Strong ITSM Remedy, Service Now or any CRM Ticketing System Experience. Required Strong Database query languages (SQL PL/SQL) experience. Required Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner. Required Skilled in performing tier / support including application knowledge of various root causing techniques, incident trend analysis, reporting the trends and recommending permanent solutions Required Strong verbal and written skills in communicating with peers and different levels of users. Required Skilled documenting processes. Required Skilled in performing remote support trough diagnostic techniques and pertinent information gathering. Required Strong skills assisting with unit testing. Preferred Experience working on projects utilizing agile project management methodologies. Preferred Experience with Health and Human services
III. TERMS OF SERVICE

Services are expected to start // and are expected to complete by // . Total estimated hours per Candidate shall not exceed hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission . Normal business hours are Monday through Friday from : AM to : PM , excluding State holidays when the agency is closed.

The primary work location(s) will be at Street, Austin, Texas . Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission .
V. OTHER SPECIAL REQUIREMENTS TERM OF SERVICE: Services are expected to start on or around September , and are expected to completed by August , . Total estimated hours per Candidate shall not exceed , hours for FY. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing. WORK HOURS AND LOCATION (Required)

A) Services shall be provided during normal business hours unless otherwise coordinated through the Agency. Normal business hours are Monday through Friday from : through : , excluding Texas state holidays when the agency is closed.

B) The primary work location will be Street, Austin, Texas .

Position will be remote. Program will allow candidates who are out of state (Any location within the United States).

C) Any and all travel, per diem, parking, and/or living expenses shall be at the worker's and/or Vendor's expense.

D) The worker may be required to work remotely at HHSC discretion, up to percent of the time.

E) The worker may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over hours will be at the hourly rate quoted and must be coordinated and pre-approved through the Agency.

Interviews will be conducted:

☐ By Phone

☐ In person

☒ Through Microsoft Teams

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