Senior Applications/Systems Analyst

2 weeks ago

Austin, Texas, United States TISTA Science and Technology Full time

Overview:

Are you a Senior Applications/Systems Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more

Responsibilities:
  • Monitor critical applications using application monitoring tools ServiceNow, SolarWinds, AppDynamics, Dynatrace, Splunk, Splunk ITSI and others
  • Identification of alert threshold violations, proactive event identification, and execution of SOP-driven reporting, response, and resolution actions
  • Experience in the study of applications and the consumption of system resources and be able to detect application problems such as threshold violations
  • Monitors enterprise-wide application performance and reports on application behavior analytics
  • Conduct smart triage by identifying, diagnosing and providing pro-active resolution of application performance problems
  • Monitor high value Business-centric transactions and manages response actions
  • Identify the functional domain in which problems reside (Server Utilization, network Saturation, Application Tuning
  • Detects change of state conditions that have significance for management of Configuration Items (CIs) and IT services
  • Ensures all events are communicated IAW SOP and/or takes further corrective action with the application owner
  • Participates in all Major Incident Management and Root Cause Analysis calls and provides expert troubleshooting support as needed
  • Escalate as per criticality matrix definitions
  • Notify the internal/external stakeholders per procedure
  • Provides APM input to daily shift reports and metrics
Qualifications:
  • Exceptional written and verbal communications skills
  • Must have Operational experience with Service Now, Solar Winds, Splunk, AppDynamics, and Aternity IT monitoring toolsets
  • Experienced monitoring application performance in a command center
  • Operational experience performing as a member of an operations/command center tasked with the monitoring of applications across an entire IT enterprise
  • Experience working shiftwork
  • Experience participating in Major Incident Management and Root Cause Analysis

Education:

  • Bachelors degree in operations research, mathematics, computer science, cost accounting or related scientific or technical discipline and 5+ years work experience
  • Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance:

  • The ability to pass a Tier 2/Modest Background Investigation

Location:

  • Austin, TX. (100% On-site)
  • Tuesday - Saturday (2:30 PM - 11:00 PM CST Time)
  • Austin Information Technology Center Department of Veteran's Affairs 1615 Woodward St Austin, TX 78741

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