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Product Support Analyst 2
7 days ago
- Position: Product Support Analyst 2
- Category: Technical Services, Help Desk and Operations
- Number of Positions: 1
- IT Staffing Services Solicitation under Department of Information Resources
- Minimum Experience: 5 years in working with JIRA, Confluence, and other Atlassian products
Description:
The Texas Department of Public Safety is seeking the expertise of a Product Support Analyst 2. The selected candidate will be responsible for advanced systems administration work, specifically managing, maintaining, and supporting the Atlassian suite. This includes handling JIRA, Confluence Crowd, Fisheye, Crucible, software administration, workflow management, and customization.
The ideal candidate should have experience in creating and managing complex JIRA workflows, using JIRA REST APIs for integration, and troubleshooting access and performance issues. Additionally, experience with Agile methodology and Continuous Integration/Continuous Delivery pipelines is preferred.
Candidate Skills and Qualifications:
- 5 years of experience with JIRA, Confluence, and Atlassian products
- Experience in SQL, JQL, and Agile methodology
- Preferred experience with CI/CD pipelines using Bamboo and Jenkins/Hudson
Terms of Service:
Services are expected to commence on 09/01/2023 and conclude by 03/31/2024, with a maximum of 1040 hours per candidate. Work hours will be during normal business hours with the possibility of working from home.Other Special Requirements:
- Candidates must pass a background check
- Disqualifiers include felony convictions, certain driving offenses, and open warrants
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