Customer Success Specialist
6 days ago
Korpack is hiring a highly organized and driven Customer Success Specialist to join its team. You will help customers resolve sales and customer service-related issues promptly, providing real-time support. Customer Success Specialists also escalate issues as necessary to supervisors or other departments in their organization. They must have a strong attention to detail and an outgoing demeanor.
Who We Are:
Korpack is not just a packaging solutions provider; we are innovators in packaging materials, contract packaging, and automation. With an engineering mindset and creative flexibility, we aim to lead the industry by consistently improving our performance and meeting the highest standards. Our mission is to delight customers by delivering quality services consistently on time, keeping promises, and building lasting relationships.
We strive to disrupt the packaging industry from every angle. Our core values are:
D - Determined
I - Innovative
S - Smile
R - Responsive
U - Understanding
P - Proactive
T - Teamwork
What You'll Do:
The mission of the role is to guarantee exceptional support to our customer partners by providing top-notch, professional customer service through timely communication and accurate order processing.
Primary Responsibilities:
Assist the Sales team in administering all sales and customer service-related operations, including quote follow-up, quoting, customer onboarding, customer relations, order entry, and timely resolution of customer inquiries.
Act as liaison between the customer and Korpack for all velocity issues and customer inquiries.
Interact with customers to ensure that all requirements are being met & coordinate and resolve issues regarding existing and new products.
Place Purchase Orders with vendor partners
Margin and logistical decision-making to ensure PO accuracy while promoting cost-savings
Track and coordinate POs to ensure timely deliveries to our customer partners
Communicate with all co-workers, customers, partners, suppliers, and others in a courteous and professional manner. Respond and/or ensure a response is provided to appropriate individuals on sales & customer service-related inquiries to foster positive relationships.
Administer daily sales support processes and procedures (i.e. answer all calls, sales order entry, customer onboarding, quoting, quote follow-up, customer creation, and other special projects as needed) Must follow the cycle from the beginning to completion including: Qualifying opportunity, cross referencing vendor pricing, data entry, and following up with the customer one the quote is complete.
Review pending orders and specific customers' requests to ensure excellent customer service and customer experience.
Monitor performance indicators and manage sales tracking tools (i.e., dashboards)
Promoting positive team morale and maintaining a high-integrity environment
Develop and maintain positive relationships with customers and vendors.
Assist with special projects as requested.
What We Expect of You (Qualitatively)
Intelligent / Learner: You learn complex concepts quickly. You demonstrate the ability to proficiently understand and absorb new information. You have strong analytical and critical thinking skills.
Curiosity: You ask questions in a way that is genuine to dig deeper to understand partnerships and think out of the box to provide solutions to our customer partners.
Need for Achievement / Work Ethic: You are ambitious and strive for excellence. You set challenging goals and hold yourself accountable for exceeding them. You are willing to work as hard as it takes to get things done and have a strong desire to win - competitive. You are driven and self-motivated.
Organization / Efficiency: Highly organized and process-oriented with an ability to excel in a fast-paced, constantly changing environment. Have the ability to manage several email inboxes daily for all customer success communications. You have a high attention to detail and a proactive mindset.
Confident / Positivity: You are self-assured and are largely unfazed by rejection and customer pushback. You learn from negative experiences with an optimistic attitude and use past experiences to support creative solutions to avoid the same hiccups. You have strong communication skills - both verbal and written.
Follow-through: Excellent and timely follow-through – you do what you say.
Required Experience
High School Diploma and or BS in Marketing, Business, or Communications
At least 2 years of related experience
Proficiency with similar software programs used in this job (Microsoft Office, Acumatica (current ERP system)
Desired Experience:
Bachelor's degree in marketing, Communications, or any related Business program
Two years of related packaging, manufacturing, or distribution industry experience
What Challenges We Expect:
There is a significant learning curve in this role, and it may be overwhelming at first.
We have cutting-edge tools and technologies that will take time to learn how and when to best apply.
We create custom solutions for our clients leveraging over 200,000 SKUs from a range of (x) specialized and trusted partners (vendors/suppliers).
Organization is key in this role and strong communication skills will be imperative to carry out all functions associated with the position.
How We'll Support You:
You will have a team around you to help you perform in your role.
Sales Leadership: for hands-on direction, coaching, and support.
Sales team - Account Executive who will be your partner in providing white-glove service.
Sales Operations, including engineering, pricing analysts, and project managers.
Procurement & Supply Chain: to support in day-to-day inventory levels and purchasing requirements.
What You'll Earn
Aggressive compensation, 401K, Competitive benefits including medical, dental, vision, and life insurance, Generous Vacation, etc.
-
Shipping Specialist
6 days ago
Bloomingdale, Illinois, United States Summit Group LLC Full timeJob DescriptionOverview:As a Shipping Specialist, your main task is to handle the daily orders efficiently to meet Customer's SLA requirements and exceed client expectations. You will be responsible for picking, packing, and shipping orders, as well as resolving any issues that may arise during the process.Main Responsibilities:Picking orders...
-
Sales & Customer Service Associate
6 days ago
Bloomingdale, Illinois, United States Massage Envy Full timeOverviewWhere Better Careers Begin Massage Envy Bloomingale Do you have a passion for helping others? At Massage Envy Bloomingdale, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their...
-
A few days ago Project Manager
6 days ago
Bloomingdale, Illinois, United States Hamilton Barnes Associates Limited Full timeOur Client has established itself as a key player in the telecoms infrastructure sector, known for its expertise and reliability. Their ability to deliver complex projects on time and within budget has made them a preferred partner for many telecom operators.They are now seeking a Project Manager to join their team of experts. You will be responsible for...
-
Assembler I
7 days ago
Bloomingdale, Illinois, United States Leviton Full timeAbout Leviton: At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our...
-
Second Shift Material Handler
6 days ago
Bloomingdale, Illinois, United States Korpack Full timeKorpack is looking for a dynamic and dedicated Material Handler (2nd Shift: 315pm-1145pm) to join our team. As the backbone of our warehouse operations, you'll play a pivotal role in ensuring the smooth flow of products and materials, directly impacting our success and efficiency.Who We Are:Korpack is not just a packaging solutions provider; we are...
-
Material Handler
7 days ago
Bloomingdale, Illinois, United States Korpack Full timeKorpack is looking for a dynamic and dedicated Material Handler to join our team. As the backbone of our warehouse operations, you'll play a pivotal role in ensuring the smooth flow of products and materials, directly impacting our success and efficiency. Who We Are: Korpack is not just a packaging solutions provider; we are innovators in packaging...
-
Press Brake Set-up I
6 days ago
Bloomingdale, Illinois, United States Cadrex Full timeJob Type Full-time Description OVERVIEW Cadrex is searching for a Press Brake Set Up I to perform a variety of duties to set-up and adjust specialized tooling and equipment on brake machines, for production or assembly processes. May also assign personnel to various duties. May serve as a Lead in the absence of a lead or supervisor. KEY RESPONSIBILITIES...
-
Customer Success Specialist
2 weeks ago
Bloomingdale, United States Korpack Full timeKorpack is hiring a highly organized and driven **Customer Success Specialist **to join its team. You will help customers resolve sales and customer service-related issues promptly, providing real-time support. Customer Success Specialists also escalate issues as necessary to supervisors or other departments in their organization. They must have a strong...
-
Customer Success Specialist
3 weeks ago
Bloomingdale, United States Korpack Full timeKorpack is hiring a highly organized and driven Customer Success Specialist to join its team. You will help customers resolve sales and customer service-related issues promptly, providing real-time support. Customer Success Specialists also escalate issues as necessary to supervisors or other departments in their organization. They must have a strong...
-
Customer Success Specialist
3 weeks ago
Bloomingdale, United States Korpack Full timeKorpack is hiring a highly organized and driven Customer Success Specialist to join its team. You will help customers resolve sales and customer service-related issues promptly, providing real-time support. Customer Success Specialists also escalate issues as necessary to supervisors or other departments in their organization. They must have a strong...
-
Customer Success Specialist
1 month ago
Bloomingdale, United States Korpack Full timeJob DescriptionJob DescriptionKorpack is hiring a highly organized and driven Customer Success Specialist to join its team. You will help customers resolve sales and customer service-related issues promptly, providing real-time support. Customer Success Specialists also escalate issues as necessary to supervisors or other departments in their organization....
-
Customer Success Specialist
3 weeks ago
Bloomingdale, United States Korpack Full timeJob DescriptionJob DescriptionKorpack is hiring a highly organized and driven Customer Success Specialist to join its team. You will help customers resolve sales and customer service-related issues promptly, providing real-time support. Customer Success Specialists also escalate issues as necessary to supervisors or other departments in their organization....
-
Orientation and Mobility Specialist
2 months ago
Bloomingdale, United States Allied Instructional Services Full timeJob DescriptionJob DescriptionSalary: $45-$57 per hour AIS is looking for a certified Orientation and Mobility Specialist in the Savannah, Georgia, area to join our team of independent contractors. Orientation and Mobility Specialists are itinerant and work in local school divisions to provide quality services to students with visual impairments and...
-
Orientation and Mobility Specialist
2 months ago
Bloomingdale, United States Allied Instructional Services Full timeJob DescriptionJob DescriptionSalary: $45-$57 per hour AIS is looking for a certified Orientation and Mobility Specialist in several areas in Georgia to join our team of independent contractors. Orientation and Mobility Specialists are itinerant and work in local school divisions to provide quality services to students with visual impairments and blindness....
-
Orientation and Mobility Specialist
3 weeks ago
Bloomingdale, United States Allied Instructional Services Full timeJob DescriptionJob DescriptionSalary: $45-$57 per hour AIS is looking for a certified Orientation and Mobility Specialist in several areas in Georgia to join our team of independent contractors. Orientation and Mobility Specialists are itinerant and work in local school divisions to provide quality services to students with visual impairments and blindness....
-
Orientation and Mobility Specialist
3 weeks ago
Bloomingdale, United States Allied Instructional Services Full timeJob DescriptionJob DescriptionSalary: $45-$57 per hour AIS is looking for a certified Orientation and Mobility Specialist in the Savannah, Georgia, area to join our team of independent contractors. Orientation and Mobility Specialists are itinerant and work in local school divisions to provide quality services to students with visual impairments and...
-
Lead Verification Specialist
2 months ago
Bloomingdale, United States Upcision Full timeJob DescriptionJob DescriptionJob Title: Lead Verification Specialist Job Description: We are seeking a highly motivated and results-driven individual to join our dynamic marketing team as a Lead Verification Specialist. The ideal candidate will have the important role of liaising with potential customers primarily through phone calls and emails, with the...
-
Lead Verification Specialist
3 weeks ago
Bloomingdale, United States Upcision Full timeJob DescriptionJob DescriptionJob Title: Lead Verification Specialist Job Description: We are seeking a highly motivated and results-driven individual to join our dynamic marketing team as a Lead Verification Specialist. The ideal candidate will have the important role of liaising with potential customers primarily through phone calls and emails, with the...
-
Shipping Specialist
4 weeks ago
Bloomingdale, United States Summit Group LLC Full time**Scope of work**: The profile of a Shipping Specialist is to pick/pack/ship daily orders to ensure orders are shipped out within Customers SLA requirements and meets all client's expectations. The scope of responsibility includes but not limited to, pick orders from designated zones based on Distribution Team Lead directions. Pack orders once orders have...
-
Shipping Specialist
7 hours ago
Bloomingdale, United States Summit Group LLC Full time**Scope of work**: The profile of a Shipping Specialist is to pick/pack/ship daily orders to ensure orders are shipped out within Customers SLA requirements and meets all client's expectations. The scope of responsibility includes but not limited to, pick orders from designated zones based on Distribution Team Lead directions. Pack orders once orders have...
-
Customer Acquisition Representative
5 days ago
Bloomingdale, United States AGI Full time**Customer Acquisition Rep - Now Hiring!** Our veteran-owned company is seeking an energetic individual for the role of Entry-Level Customer Acquisition Rep to excel in our open position. You will have the opportunity to develop strong relationships with clients, understanding their needs and delivering solutions that drive success. Our collaborative...
-
Sales & Customer Service Associate
7 days ago
Bloomingdale, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy Bloomingale Do you have a passion for helping others? At Massage Envy Bloomingdale, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their...
-
Specialist - Yard Operations
3 weeks ago
Bloomingdale, United States Floor & Decor Full timePurpose: Specialist - Yard Operations, is responsible for the effective daily coordination and monitoring of delivery activities through timely and accurate dispatch of trailers into and out of the yard. Minimum Eligibility Requirements: * One year of relevant work experience in a warehouse or distribution center environment is preferred * Strong verbal and...
-
Specialist - Yard Operations
7 days ago
Bloomingdale, Georgia, United States Floor & Decor Holdings, Inc. Full timePurpose: Specialist - Yard Operations, is responsible for the effective daily coordination and monitoring of delivery activities through timely and accurate dispatch of trailers into and out of the yard. Minimum Eligibility Requirements: One year of relevant work experience in a warehouse or distribution center environment is preferred Strong verbal and...
-
Customer Service Rep(2723)
2 weeks ago
Bloomingdale, United States Domino's Franchise Full timeJob DescriptionABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school,...
-
Customer Service Rep(2723)
4 weeks ago
Bloomingdale, United States Domino's Pizza LLC Full timeCompany DescriptionJob DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...
-
Account Executive AE
1 month ago
Bloomingdale, United States Korpack Full timeJob DescriptionJob DescriptionAre you a competitive impact player who is self-driven and looking for a challenge? Do you thrive in a fast-paced, responsive, and GET S*%T DONE (GSD) environment? If this sounds like you, read on for an exciting career opportunity in a fast-growing company.Who We Are:Our vision is to become a leader amongst the packaging...