Customer Success Specialist
2 weeks ago
Who We Are:
Korpack is not just a packaging solutions provider; we are innovators in packaging materials, contract packaging, and automation. With an engineering mindset and creative flexibility, we aim to lead the industry by consistently improving our performance and meeting the highest standards. Our mission is to delight customers by delivering quality services consistently on time, keeping promises, and building lasting relationships.
We strive to disrupt the packaging industry from every angle. Our core values are:
- D - Determined
- I - Innovative
- S - Smile
- R - Responsive
- U - Understanding
- P - Proactive
- T - Teamwork
What Youll Do:
The mission of the role is to guarantee exceptional support to our customer partners by providing top-notch, professional customer service through timely communication and accurate order processing.
Primary Responsibilities:
- Assist the Sales team in administering all sales and customer service-related operations, including quote follow-up, quoting, customer onboarding, customer relations, order entry, and timely resolution of customer inquiries.
- Act as liaison between the customer and Korpack for all velocity issues and customer inquiries.
- Interact with customers to ensure that all requirements are being met & coordinate and resolve issues regarding existing and new products.
- Place Purchase Orders with vendor partners
- Margin and logistical decision-making to ensure PO accuracy while promoting cost-savings
- Track and coordinate POs to ensure timely deliveries to our customer partners
- Communicate with all co-workers, customers, partners, suppliers, and others in a courteous and professional manner. Respond and/or ensure a response is provided to appropriate individuals on sales & customer service-related inquiries to foster positive relationships.
- Administer daily sales support processes and procedures (i.e. answer all calls, sales order entry, customer onboarding, quoting, quote follow-up, customer creation, and other special projects as needed) Must follow the cycle from the beginning to completion including: Qualifying opportunity, cross referencing vendor pricing, data entry, and following up with the customer one the quote is complete.
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience.
- Monitor performance indicators and manage sales tracking tools (i.e., dashboards)
- Promoting positive team morale and maintaining a high-integrity environment
- Develop and maintain positive relationships with customers and vendors.
- Assist with special projects as requested.
What We Expect of You (Qualitatively)
- Intelligent / Learner: You learn complex concepts quickly. You demonstrate the ability to proficiently understand and absorb new information. You have strong analytical and critical thinking skills.
- Curiosity: You ask questions in a way that is genuine to dig deeper to understand partnerships and think out of the box to provide solutions to our customer partners.
- Need for Achievement / Work Ethic: You are ambitious and strive for excellence. You set challenging goals and hold yourself accountable for exceeding them. You are willing to work as hard as it takes to get things done and have a strong desire to win - competitive. You are driven and self-motivated.
- Organization / Efficiency: Highly organized and process-oriented with an ability to excel in a fast-paced, constantly changing environment. Have the ability to manage several email inboxes daily for all customer success communications. You have a high attention to detail and a proactive mindset.
- Confident / Positivity: You are self-assured and are largely unfazed by rejection and customer pushback. You learn from negative experiences with an optimistic attitude and use past experiences to support creative solutions to avoid the same hiccups. You have strong communication skills - both verbal and written.
- Follow-through: Excellent and timely follow-through you do what you say.
- High School Diploma and or BS in Marketing, Business, or Communications
- At least 2 years of related experience
- Proficiency with similar software programs used in this job (Microsoft Office, Acumatica (current ERP system)
- Bachelors degree in marketing, Communications, or any related Business program
- Two years of related packaging, manufacturing, or distribution industry experience
- There is a significant learning curve in this role, and it may be overwhelming at first.
- We have cutting-edge tools and technologies that will take time to learn how and when to best apply.
- We create custom solutions for our clients leveraging over 200,000 SKUs from a range of (x) specialized and trusted partners (vendors/suppliers).
- Organization is key in this role and strong communication skills will be imperative to carry out all functions associated with the position.
- You will have a team around you to help you perform in your role.
- Sales Leadership: for hands-on direction, coaching, and support.
- Sales team - Account Executive who will be your partner in providing white-glove service.
- Sales Operations, including engineering, pricing analysts, and project managers.
- Procurement & Supply Chain: to support in day-to-day inventory levels and purchasing requirements.
- Aggressive compensation, 401K, Competitive benefits including medical, dental, vision, and life insurance, Generous Vacation, etc.
-
Orientation and Mobility Specialist
2 months ago
Bloomingdale, United States Allied Instructional Services Full timeJob DescriptionJob DescriptionSalary: $45-$57 per hour AIS is looking for a certified Orientation and Mobility Specialist in the Savannah, Georgia, area to join our team of independent contractors. Orientation and Mobility Specialists are itinerant and work in local school divisions to provide quality services to students with visual impairments and...
-
Orientation and Mobility Specialist
2 months ago
Bloomingdale, United States Allied Instructional Services Full timeJob DescriptionJob DescriptionSalary: $45-$57 per hour AIS is looking for a certified Orientation and Mobility Specialist in several areas in Georgia to join our team of independent contractors. Orientation and Mobility Specialists are itinerant and work in local school divisions to provide quality services to students with visual impairments and blindness....
-
Lead Verification Specialist
1 month ago
Bloomingdale, United States Upcision Full timeJob DescriptionJob DescriptionJob Title: Lead Verification Specialist Job Description: We are seeking a highly motivated and results-driven individual to join our dynamic marketing team as a Lead Verification Specialist. The ideal candidate will have the important role of liaising with potential customers primarily through phone calls and emails, with the...
-
Shipping Specialist
4 days ago
Bloomingdale, United States Summit Group LLC Full time**Scope of work**: The profile of a Shipping Specialist is to pick/pack/ship daily orders to ensure orders are shipped out within Customers SLA requirements and meets all client's expectations. The scope of responsibility includes but not limited to, pick orders from designated zones based on Distribution Team Lead directions. Pack orders once orders have...
-
Customer Acquisition Representative
1 week ago
Bloomingdale, United States AGI Full time**Customer Acquisition Rep - Now Hiring!** Our veteran-owned company is seeking an energetic individual for the role of Entry-Level Customer Acquisition Rep to excel in our open position. You will have the opportunity to develop strong relationships with clients, understanding their needs and delivering solutions that drive success. Our collaborative...
-
Customer Service Rep(2723)
5 days ago
Bloomingdale, United States Domino's Pizza LLC Full timeCompany DescriptionJob DescriptionABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time...
-
Account Executive AE
2 weeks ago
Bloomingdale, United States Korpack Full timeJob DescriptionJob DescriptionAre you a competitive impact player who is self-driven and looking for a challenge? Do you thrive in a fast-paced, responsive, and GET S*%T DONE (GSD) environment? If this sounds like you, read on for an exciting career opportunity in a fast-growing company.Who We Are:Our vision is to become a leader amongst the packaging...
-
Account Executive AE
1 day ago
Bloomingdale, United States Korpack Full timeJob DescriptionJob DescriptionAre you a competitive impact player who is self-driven and looking for a challenge? Do you thrive in a fast-paced, responsive, and GET S*%T DONE (GSD) environment? If this sounds like you, read on for an exciting career opportunity in a fast-growing company.Who We Are:Our vision is to become a leader amongst the packaging...
-
Kitchen Manager
7 days ago
Bloomingdale, United States Chick-fil-A Full timeYou may know Chick-Fil-A for our unbeatable Chicken Sandwich, craveable Waffle Fries, or our exceptional hospitality. But, have you heard of the opportunity we offer? If you are looking to grow your career in management, we have an opportunity to for you to professionally grow with our company. Chick-Fil-A has been named the “Best Work Place for Women”...
-
Behavioral Health- Therapist
6 days ago
Bloomingdale, United States Gateway CSB PEO LLC Full timeJob DescriptionJob DescriptionJob Summary: general supervision this position Performs assessments, treatment planning/monitoring, and discharge planning. Provides counseling/therapy to clients requiring complex intervention. Performs, coordinates, and monitors the assessment, treatment planning process and follow-up for each consumer. Provides social...
-
APP-Nurse Practitioner/Physician Assistant
2 weeks ago
Bloomingdale, United States Duly Health and Care Full timeOverview Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for...
-
Inside Sales Account Manager
1 week ago
Bloomingdale, United States Hirewell Full timeInside Sales Account ManagerHybrid: 4 days in office, 1 day remote in Bloomington, IL Are you a driven and results-focused professional with a knack for business growth? Thrive in high-energy environments where action speaks louder than words? If you excel in a "Get Stuff Done" (GSD) culture and crave an exhilarating challenge, you're in for an exceptional...
-
Inside Sales Account Manager
1 week ago
Bloomingdale, United States Hirewell Full timeInside Sales Account ManagerHybrid: 4 days in office, 1 day remote in Bloomington, IL Are you a driven and results-focused professional with a knack for business growth? Thrive in high-energy environments where action speaks louder than words? If you excel in a "Get Stuff Done" (GSD) culture and crave an exhilarating challenge, you're in for an exceptional...
-
Inside Sales Account Manager
5 days ago
Bloomingdale, United States Hirewell Full timeInside Sales Account Manager Hybrid: 4 days in office, 1 day remote in Bloomington, IL Are you a driven and results-focused professional with a knack for business growth? Thrive in high-energy environments where action speaks louder than words? If you excel in a "Get Stuff Done" (GSD) culture and crave an exhilarating challenge, you're in for an...
-
Licensed Practical Nurse
7 days ago
Bloomingdale, United States Milan Laser Company Full timeAbout Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package™. With 350+ locations...
-
Nurse Practitioner
7 days ago
Bloomingdale, United States Milan Laser Company Full timeAbout Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package™. With 350+ locations...
-
Nurse Practitioner
7 days ago
Bloomingdale, United States Milan Laser Company Full timeAbout Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package™. With 350+ locations...
-
Nurse Practitioner
7 days ago
Bloomingdale, United States Milan Laser Full timeAbout Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier Laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package . With 350+ locations...
-
Nurse Practitioner
7 days ago
Bloomingdale, United States Milan Laser Company Full timeJob DescriptionAbout Milan Laser Hair RemovalMilan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package™....
-
Nurse Practitioner
5 days ago
Bloomingdale, United States Milan Laser Company Full timeAbout Milan Laser Hair Removal Milan Laser Hair Removal is one of the nation's premier laser hair removal providers. That's because we only use top of the line lasers, and all our treatments are performed by licensed medical professionals. Additionally, we guarantee our clients results for life with our exclusive Unlimited Package™. With 350+...
