![Middle Georgia State University](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 months ago
** Customer Service Representative**
**School/Department:** Office of Financial Aid **Primary Location:** Warner Robins **Position:** Staff **Job Type:** Full Time **Position Close Date:** Until Filled **Description:** **JOB SUMMARY:** This position is responsible for providing customer services to current and potential students regarding financial aid policies, procedures and processes.
**MAJOR DUTIES:**
Answers telephone and greets visitors
Reply to emails sent to financial aid office email account or disseminate appropriately when applicable.
Provides information and assistance regarding financial aid application process.
Assists students in the completion of the Free Application for Federal Student Aid (FAFSA) and other required financial aid forms and submission processes required.
Updates financial aid processing system (BANNER) when student document requirements are satisfied as applicable.
Receives, logs, scans and indexes documents paperwork via imaging system.
Assists with entrance and exit counseling requirements.
Packages, authorizes and disperse aid when applicable.
Maintains office files and records.
Removes holds on student accounts as appropriate.
Maintains office supply inventory.
Reconciles purchase card accounts.
Updates student records as appropriate.
Performs other related duties specific to financial aid regulatory requirements and day-to day operations as assigned by supervisor and/or to provide maximum office efficiency.
**KNOWLEDGE REQUIRED BY THE POSITION:**
Knowledge of modern office methods, procedures and equipment.
Proficient knowledge of current institution, federal, and state regulations pertaining to the financial aid and the collection, maintenance, and release of information.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Knowledge of customer service principles and practices.
Skill in the operation of computers and job related software programs.
Skill in interpersonal relations and in dealing with the public.
Proficient skills in oral and written communication.
**SUPERVISORY CONTROLS:** The Assistant Director of Financial Aid assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
**GUIDELINES:**
Guidelines includes the ability to answer questions and resolve customer service complaints via phone and in person.
The telephone to reach out to customers and or internal departments as needed to adequately provide optimal customer service interaction.
**COMPLEXITY/SCOPE OF WORK:**
The purpose of this position is to provide assistance to students in matters pertaining to financial aid procedures, processes, and other enrollment services areas as needed. Success in this position contributes to the efficiency and effectiveness of the colleges overall mission.
The work consists of general to specific information relayed to students/parents regarding financial aid file processing primarily.
**CONTACTS:**
Contacts are typically with students, parents, co-workers, and other college employees.
Contacts are typically to provide services; to give or exchange information; and to resolve problems.
**PHYSICAL DEMANDS/WORK ENVIRONMENT:**
The work is typically performed while sitting at a desk or table.
**SUPERVISORY AND MANAGEMENT RESPONSIBILITY:** None.
**QUALIFICATIONS:**
Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an associate degree.
**Preferred:**
Knowledge of the Banner financial aid module preferred.
**COMPENSATION CLASSIFICATION:**
This position is non-exempt (biweekly paid).
Pay grade 10.
**TO APPLY:** Application materials should be emailed as a Microsoft Word or attachment to: with the subject line Customer Service Representative Application materials are to include a resume, an MGA Staff application; a letter of interest which includes salary requirements; and three professional references. Paper application materials ***will not*** be accepted.
Background checks will be conducted on all final candidates.
*A Unit of the University System of Georgia*
*EEO/AA/M/F/V/D*
We have other current jobs related to this field that you can find below
-
Customer Specialist
2 weeks ago
Warner Robins, Georgia, United States CarMax Full timeCarMax - Customer Specialist PositionWelcome to CarMax, where your career can reach new heightsAs a Customer Specialist, you'll play a key role in delivering an exceptional experience to our customers throughout their CarMax journey. By providing guidance and support at every step, you will ensure a seamless process and build positive relationships.Join our...
-
Computer Operator
2 weeks ago
Warner Robins, Georgia, United States TekSynap Full timeResponsibilities & Qualifications RESPONSIBILITIES Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. Ability to efficiently manage and prioritize a workload of assigned tickets. Ability to communicate effectively with peers and leadership in a team-focused...
-
SCA Aircraft Mechanic 3 – Shift Lead
3 weeks ago
Warner Robins, Georgia, United States tapwage Full timeUS CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE:No relocation assistance availableCLEARANCE TYPE:SecretTRAVEL:Yes, 50% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and...
-
Senior C2ISR Network Engineer
3 weeks ago
Warner Robins, Georgia, United States ECS Full timeECS is seeking a Senior C2ISR Network Engineer to work in our Warner Robins, GA office.Job Description:ECS is seeking a highly qualified Senior C2ISR Network Engineer with an active Top Secret/SCI Clearance to work on our project at Robins Air Force Base, GA. The selected candidate will be able to communicate effectively (written/verbal), possess strong...
-
Test Engineer
3 months ago
Warner Robins, Georgia, United States KBR Full timeTitle:Test EngineerKBR is seeking highly motivated Test Engineer in Warner Robins, GAPrimary Duties and Responsibilities: Designs and develops highly complex test programs, processes, and systems to measure the functionality and integrity of products and services. May lead the design, building and operation of test stations (as applicable). Writes highly...
-
Customer Service Representative
1 month ago
Warner Robins, United States Spherion Full timeWe are looking for a customer service representative for a leading specialty chemical distributor of resins, monomers, additives, pigments and performance minerals. As a Customer Service Representative (CSR), you will be a crucial member of our customer support team, ensuring that our clients receive unparalleled service and support throughout their...
-
Customer Service Representative
3 weeks ago
Warner Robins, United States U-Haul Full timeLocation: 2069 Watson Blvd, Warner Robins, Georgia 31093 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
2 months ago
Warner Robins, United States Middle Georgia State University Full time**10018270 Customer Service Representative** **School/Department:** Office of Financial Aid **Primary Location:** Warner Robins **Position:** Staff **Job Type:** Full Time **Position Close Date:** Until Filled **Description:** **JOB SUMMARY:** This position is responsible for providing customer services to current and potential students regarding financial...
-
Customer Service Representative
3 months ago
Warner Robins, United States Pratt Retail Specialties Full timeJob Description POSITION: CUSTOMER SERVICE REPRESENTATIVE Reports to: Operations Manager SUMMARY Take and process orders and address all customer inquiries and complaints. DUTIES AND RESPONSIBILITIES: Place orders on timely basis for customer needs and plant production schedule Process purchase orders Manage and maintain the inventory...
-
Customer Service Representative
1 month ago
Warner Robins, United States Pratt Industries Full timeJob Description Pratt is America's 5th largest corrugated packaging company and the world's largest, privately-held 100% recycled paper and packaging company, with more than 10,000 highly-skilled, green-collar employees dedicated to the environment and sustainability. POSITION: CUSTOMER SERVICE REPRESENTATIVE Reports to: Operations Manager SUMMARY Take and...
-
Customer Service Representative
7 days ago
Warner Robins, United States Pratt Industries Full timeJob Description POSITION: CUSTOMER SERVICE REPRESENTATIVE Reports to: Operations Manager SUMMARY Take and process orders and address all customer inquiries and complaints. DUTIES AND RESPONSIBILITIES:Place orders on timely basis for customer needs and plant production schedule Process purchase orders Manage and maintain the inventory levels on all required...
-
Remote Customer Service Representative
1 month ago
Warner Robins, United States VIMO INC Full timeJob DetailsJob Location Warner Robins, GA - Warner Robins, GA Remote Type Fully Remote Position Type Full Time Salary Range $14.50 - $16.00 Hourly Job Category Customer Service Remote Customer Service Representative It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite...
-
Customer Service Representative
4 weeks ago
Warner, United States M Boone Full timeCustomer Service Representative Cross Telephone Position Location - Stigler, OK Customer Service Rep - Defined as the scope of work required to successfully resolve customer inquiries, take and post payments, provide information and sell products and services. Job duties include: Assist customers via phone, email and in person. Take payments. Assist...
-
Customer Service Coordinator
1 month ago
Warner Robins, United States Lowe Toyota Full timeJob DescriptionJob DescriptionLowe Toyota is looking for a BDC Service Representative to join our award-winning team! Must be motivated and self-driven. Along with excellent communication skills, we require the following:Manage incoming internet and phone inquiries.Set appointments.Listen and be attentive to customer needs and priorities in order to...
-
Automotive Customer Service Advisor
1 week ago
Warner Robins, United States Five Star Nissan Warner Robins Full timeFive Star Nissan in Warner Robins has an immediate opening for a Service Department Customer Service Advisor. Unlimited Earning Potential Excellent Benefits Great Career Track Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience...
-
Automotive Customer Service Advisor
1 week ago
Warner Robins, United States Five Star Nissan Warner Robins Full timeJob DescriptionJob DescriptionFive Star Nissan in Warner Robins has an immediate opening for a Service Department Customer Service Advisor. Unlimited Earning Potential Excellent Benefits Great Career Track ResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective serviceTake ownership of...
-
BDC Representative
3 months ago
Warner Robins, United States Lowe Toyota Full timeJob DescriptionJob DescriptionLowe Toyota is looking for a BDC Representative to join our award-winning team! Must be motivated and self-driven. Along with excellent communication skills, we require the following:Manage incoming internet and phone inquiries and proactively pursue additional customer leads.Set appointments.Listen and be attentive to customer...
-
Medical Customer Service
2 days ago
Warner Robins, United States Biolife Plasma Services Full timeBy clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...
-
Sales Representative
4 weeks ago
Warner Robins, United States Pratt Retail Specialties Full timeJob Description POSITION: Sales Representative REPORTS TO: Sales Manager SUMMARY Responsible for the selling and servicing of profitable accounts. DUTIES AND RESPONSIBILITIES Sell new, profitable accounts Service existing accounts through regular contact. Follow-up on past due collections. Knowledge of products, machine limitations, and...
-
Entry Level Sales Representative
4 months ago
Warner Robins, United States Wow cargo trailers Full timeJob DescriptionJob DescriptionWe are seeking a Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve...
-
Entry Level Sales Representative
2 months ago
Warner Robins, United States Wow cargo trailers Full timeJob DescriptionJob DescriptionWe are seeking a Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve...
-
Customer Specialist
4 weeks ago
Warner Robins, United States CarMax Full time6116 - Warner Robins - 551 S. Houston Lake Rd., Warner Robins, Georgia, 31088 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless...
-
Customer Specialist
4 weeks ago
Warner Robins, United States CarMax Full time6116 - Warner Robins - 551 S. Houston Lake Rd., Warner Robins, Georgia, 31088 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....
-
Customer Specialist
3 months ago
Warner Robins, United States CarMax Full time6116 - Warner Robins - 551 S. Houston Lake Rd., Warner Robins, Georgia, 31088 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless...
-
Outside Sales Representative
3 months ago
Warner Robins, United States Building Industry Partners Full timeJob DescriptionJob DescriptionSoutheast Building Supply Interests serves local, regional, and national builders and contractors, as well as do-it-yourself ("DIY") customers across several rural markets in Tennessee, Georgia, North Carolina, South Carolina, and Alabama.We are a backed by Building Industry Partners (BIP) – a leading building industry-focused...