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Automotive Customer Service Advisor

3 months ago

Warner Robins, United States Five Star Nissan Warner Robins Full time
Job DescriptionJob Description

Five Star Nissan in Warner Robins has an immediate opening for a Service Department Customer Service Advisor. 

  • Unlimited Earning Potential 
  • Excellent Benefits 
  • Great Career Track 

Responsibilities

  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
  • Ensure the daily inventory of technicians' time is consistently sold to service customers
  • Maintain Customer Happiness scores at or above company standards
  • Maintain good working relationship with factory(s) and foster positive employee relations

Benefits

  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Saturday Lunches
  • Family owned and operated
  • Long term job security
  • Health and wellness
  • Discounts on products and services
  • Above average industry pay

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to collaborate with others
  • Proven ability to manage projects in a timely manner
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.