Customer Contact Specialist

2 weeks ago

Phoenix, Arizona, United States Goodwill Industries International Inc Full time

3130 E Thomas Rd Phoenix Arizona, 85016,

Position Description:

Assists Contact Center leadership team in the daily operations to help drive the Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' vision of ending poverty. Serves internal and external customers remotely; via telephone, chat feature, email, and other electronic forms of communication. Conducts needs analysis of callers and refers them to the appropriate team, services, or events.

Essential Duties and Responsibilities:

  • Collaborates with other business areas to execute operational plans to achieve daily and weekly goals set forth by GCNA and Mission Services.
  • Achieves daily, weekly, monthly, and yearly call and service goals with proper documentation and process alignment.
  • Accurately tracks and reports defined metrics as requested by management.
  • Provides excellent customer service to both internal and external clients.
  • Delivers professional and timely service during all communications to reflect the GCNA and Mission Services brand appropriately.
  • Serves as a GCNA ambassador to the community.
  • May partner with outside organizations to accomplish tasks.
  • Prepares job seekers virtually for the current job market by assisting them with the completion of applications, resumes, and other job search related activities.
  • Assists the Retail Team through calling all frontline applicants, scheduling interviews for the stores, and letting them know more about what GCNA has to offer including skills training, employee engagement activities, Employee Assistant Program (EAP), etc., documenting and updating all interactions.
  • Ability to meet monthly interview goals in a high volume, fast-paced environment through email campaigns and outbound calls.
  • Supports all departments in any outreach or virtual needs.
  • Conducts needs analysis of callers, identifying client talents and skills, and accurately refers them to available internal and external training, employment opportunities, services, or events.
  • Maintains accurate records of daily activity and services provided, including but not limited to employment events, case notes, and support services assigned.
  • Virtually supports on-site and off-site events through outbound calls and outreach for GCNA and Mission Services events and trainings.
  • Assists in collaborating with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
  • Backs-up other Team Members, as needed.
  • May travel to other locations for training, as needed.
  • Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
  • High School Diploma or GED required
  • One year fostering customer relationships or call center experience, Social Service or Career Services experience, preferred
  • Ability to multi-task and use multiple system and software applications in a fast-paced environment
  • Demonstrated high level of detail orientation, professionalism and business acumen
  • Ability to maintain confidentiality
  • Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar
  • Ability to speak and read English proficiently, Bilingual a plus
  • Excellent internet navigation required
  • Proficient in MS Office Suite and Google Drive
  • Ability to pass a background check and drug screen, where applicable for position
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
  • 5 Medical Plans
  • Employer Funded Health Reimbursement Account (HRA)
  • 3 Dental Plans
  • Vision Plan
  • 401K (Immediate participation upon hire)
  • Employer Paid Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off; Sick and Vacation
  • Paid Holidays
  • These are just a few highlights of our key benefit offerings
Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at , option 5, or

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "" or ", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ) to learn how to report it.

  • Contact Center QA Specialist

    2 weeks ago

    Phoenix, Arizona, United States Dignity Health Medical Group Full time

    OverviewHello humankindness Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73...

  • Customer Support Specialist

    1 month ago

    Phoenix, Arizona, United States Ryder System Full time

    Customer Support SpecialistPhoenix, AZ, USAReq #8562Friday, May 24, 2024AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYERJob Summary:The Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinate's the movement of freight via all modes...

  • Customer Service Specialist

    2 weeks ago

    Phoenix, Arizona, United States Service Experts Full time

    This job was posted by : For moreinformation, please see: Moon Valley Plumbing2239 E Rose Garden Loop, Phoenix, AZ 85024Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is rightfor our customers and our employees. We provide our employees with thetraining, support and an opportunity for unlimited...

  • Customer Experience Specialist I

    2 weeks ago

    Phoenix, Arizona, United States O'Reilly Auto Parts Full time

    The Customer Experience Specialist I will deliver exceptional Customer Service to our internal and external customers. Under the general direction of the Customer Service Supervisor, the Specialist will assist customers and stores with basic O'Rewards and retail sale conversations via phone and messaging platform.ESSENTIAL JOB FUNCTIONSProvide support to...

  • Manager, Contact Center

    2 weeks ago

    Phoenix, Arizona, United States Chubb Full time

    Combined Insurance, a Chubb Company, is seeking a Contact Center Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other...

  • Customer Care Specialist

    2 weeks ago

    Phoenix, Arizona, United States Shamrock Gift Wrap & Accessories Full time

    As a Customer Operations Specialist I, you will be a member of a team that provides Best in Class customer service in the Food Service industry. You will actively engage with our customers to ensure their needs are met and that their experience exceeds expectations. You will be a problem resolution expert that will partner with other cross-functional...

  • Political Canvasser

    2 weeks ago

    Phoenix, Arizona, United States Groundswell Contact LLC Full time

    Groundswell Contact is seeking energetic and passionate individuals for a paid political canvasser position. As a canvasser, you will be responsible for talking to voters and engaging with them on political causes. This might mean standing outside of a library, knocking on a voter's door, or attending a local neighborhood meeting. If you're a people person,...

  • Customer Experience Specialist Phoenix, Az

    2 weeks ago

    Phoenix, Arizona, United States Avenue5 Residential, LLC Full time

    Avenue5 is growing, and we are in search of a customer experience specialist to join our dynamic team of FiversAbout UsWe are a vibrant third-party multifamily property management firm with locations across the United States.We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them room...

  • Fulfillment Specialist

    4 weeks ago

    Phoenix, Arizona, United States Chewy Full time

    Now Hiring Up to $21.00 / hour Complete your application belowChewy Fulfillment Center255 143rd AvenueGoodyear, AZ 85338 Fulfillment Specialist – Full TimeYour Opportunity:We're holding scheduled interviews. As a member of our Fulfillment Center and Warehouse Team, you'll thrive in an inclusive, safety-first work environment that values your individual...

  • Collection Specialist

    2 weeks ago

    Phoenix, Arizona, United States First Financial Asset Management Full time

    Job descriptionThis is an in office positionJob Summary: The Recovery Specialist is responsible for initiating the appropriate action to recover outstanding claim balances by contacting consumers utilizing our state-of-the-art contact solution.work closely with Insurance Claim Specialists in completing claims billing and follow-up activities.Job Duties The...

  • Retirement Specialist Entry

    2 weeks ago

    Phoenix, Arizona, United States State of Arizona Full time

    RETIREMENT SPECIALIST ENTRYJob Location:Address: 3300 N. Central Avenue, Phoenix, Arizona 85012Posting Details:Compensation: $18.2692/hr. + excellent benefits and work/life balance(No nights, no weekends, paid holidays, teleworking opportunities available, and training provided)Consideration for promotion to Retirement Specialist may occur once the...

  • Customer Experience Associate

    2 weeks ago

    Phoenix, Arizona, United States Withcove Full time

    **Customer Experience Associate** at Thirty Madison Phoenix, AZ ****About Thirty Madison**** Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of...

  • Communications Specialist

    2 weeks ago

    Phoenix, Arizona, United States PHI Air Medical Full time

    Communications Specialist - Phoenix, AZ - Sign on Bonus up to $7,500JOB SUMMARY Responsible for assimilating various forms of information to make quality decisions while performing a wide range of specialized functions and complex communication services (requests for transport, assessment and triage of multiple incoming requests for transport, and radio...

  • Customer Service Specialist

    2 weeks ago

    Phoenix, Arizona, United States Cynet Systems Full time

    Job Description:Receive, investigate and respond to all customer inquiries regarding shipments, products, and complaints. Input phone/fax/email orders and relative data into the computer. Interact with customers positively, a friendly manner that ensures high customer retention. ssist in the warehouse by performing material handling, pulling, cutting and...

  • Helpdesk Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States Greenberg Traurig Full time

    Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix or Doral office. We offer competitive compensation and an excellent benefits package. Position Summary The Technical Support Specialist provides support for attorneys and business...

  • Customer Solutions Specialist

    2 weeks ago

    Phoenix, Arizona, United States Chromalloy Full time

    Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace,...

  • Customer Success Specialist

    2 weeks ago

    Phoenix, Arizona, United States Packard Culligan Water Full time

    Join Our Dynamic Team Are you a positive and adaptable individual looking for a unique customer service opportunity? Do you excel in multitasking and enjoy working where company culture is important? Join our team at Culligan Water in Phoenix, AZ, where our employees don't just provide service; they build lasting customer relationships and deliver...

  • Customer Research Specialist

    2 weeks ago

    Phoenix, Arizona, United States Banner Health Full time

    POSITION SUMMARY This position works closely with a team of high performing Sr Analysts and Consultants that design and manage customer and patient experience research programs. This team's research provides senior leaders guidance on the right areas of focus and strategy that support Banner Health's goal of improving the customer/patient experience....

  • Customer Research Specialist

    2 weeks ago

    Phoenix, Arizona, United States Banner Health Full time

    Primary City/State:Arizona, ArizonaDepartment Name:Customer Loyalty & Perfor-CorpWork Shift:DayJob Category:Marketing and CommunicationsBecker's Healthcare recently honored Banner as one of 150 top places to work in health care for 2023, we are proud to offer our team members many career and lifestyle choices throughout our network of facilities. At Banner...

  • Engineering Specialist 3

    4 weeks ago

    Phoenix, Arizona, United States Convergint Federal Solutions Full time

    Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Engineering Specialist to join our amazing culture. As an Engineering Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice,...