Retirement Specialist Entry

6 days ago

Phoenix, Arizona, United States State of Arizona Full time

RETIREMENT SPECIALIST ENTRY

Job Location:
Address: 3300 N. Central Avenue, Phoenix, Arizona 85012

Posting Details:

Compensation:
$18.2692/hr. + excellent benefits and work/life balance

(No nights, no weekends, paid holidays, teleworking opportunities available, and training provided)


Consideration for promotion to Retirement Specialist may occur once the combination of performance metrics and six months in job role are met.


Job Summary:


We are looking to hire great people who are excited about delivering world class customer service and who enjoy the rewarding experience of knowing they helped someone.

We love what we do Does this sound like an opportunity for you? If so, have your next career move be to a job you love, where you can make a difference helping people plan for their future while working for an employer who respects your work-life balance.

The Retirement Specialist communicates and educates members on the benefits and options available from the ASRS. After four weeks of paid training we encourage growth and development to our team members. We enjoy a great work-life balance, no nights or weekends, and after training telework requests will be considered.

Our members rely on you, our Retirement Specialists, to help them navigate through their retirement options and career with an Arizona participating employer.


Job Duties:

  • Providing World Class Customer Service to callers whether they're brand new members, in the middle of their career, enjoying their retirement, or not a member at all
  • Explaining information related to ASRS specific policies and procedures to our members in an inbound call center environment
  • Educating members on the impact of their retirement decisions
  • Answering and clarifying member account questions/concerns
  • Assisting members with accessing their online account information
  • Servicing member accounts
  • Explaining benefit calculations
  • Researching member inquiries
  • Providing member account support to divisions within the ASRS

Knowledge, Skills & Abilities (KSAs):

  • Experience in interacting with the public in a service position, i.e. food service, retail, etc.
  • Analytical, computer, organizational, and multitasking skills
  • Ability to be trained on:
  • Complex policies and procedures that will be discussed with members
  • How to meet objectives and deadlines with accuracy
  • Effective communication over the phone
  • Experience working in a team environment and meeting team objectives
  • Ability to maintain a high level of professionalism and judgment
  • High School diploma or equivalent required

Selective Preference(s):

  • Bilingual in English and Spanish
  • 12 months of customer service experience

Pre-Employment Requirements:

Benefits:

The State of Arizona offers a comprehensive benefits package that includes:

  • Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
  • Tuition/Professional Certification monetary assistance
  • A topranked retirement program
  • 10 paid holidays per year
  • Accrued vacation and sick days
  • An incentivized commuter club and public transportation subsidy program
  • Worklife balance supported by flexible work hours, telework, and Monday thru Friday work weeks
  • The opportunity to participate in deferred compensation, credit union membership, and a wellness program
  • Rewarding work that benefits the people of Arizona
  • Public Service Loan Forgiveness eligible employer
  • Opportunity for goalbased and spot incentives
  • Free covered parking
  • For a complete list of benefits provided by The State of Arizona, please visit our _benefits page_

Retirement:

Contact Us:
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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