Customer Service Representative

6 days ago

Chandler, Arizona, United States ALIGN PRECISION Full time

Key Responsibilities:

Customer Interaction:

  • Serve as the primary point of contact for customer inquiries, orders, and concerns.
  • Provide timely and accurate information regarding product specifications, lead times, and order statuses.
Order Management:
  • Process customer orders, ensuring accuracy and timely delivery.
  • Coordinate with the production and logistics teams to ensure on-time delivery and manage any potential delays.
Issue Resolution:
  • Address and resolve customer complaints or concerns promptly and professionally.
  • Collaborate with the quality assurance team to address any product-related issues or discrepancies.
Documentation and Reporting:
  • Maintain detailed records of customer interactions, orders, and feedback.
  • Generate periodic reports on customer inquiries, order volumes, and service metrics.
Cross-Functional Collaboration:
  • Work closely with the sales, production, and quality assurance teams to ensure alignment in customer expectations and delivery capabilities.
  • Participate in regular team meetings and provide insights to improve the customer service process.
Qualifications:
  • High school diploma or equivalent; associate's or bachelor's degree preferred.
  • Prior experience in customer service, preferably in a manufacturing or aerospace environment.
  • Strong communication skills, both written and verbal.
  • Proficient in using CRM software and Microsoft Office Suite.
  • Ability to multitask, prioritize, and manage time effectively.
  • Knowledge of aerospace machining processes and terminology is a plus.
Personal Attributes:
  • Customer-centric mindset with a commitment to delivering exceptional service.
  • Detail-oriented with a focus on accuracy and quality.
  • Team player with a collaborative and proactive approach.
  • Adaptability and resilience in a fast-paced environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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