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HR Services Representative

3 months ago

Chandler, Arizona, United States ASML Full time
Job Title: People Operations US


People Operations US serves as the main point of contact for employees and managers in the US, responsible for overseeing all Hire2Retire operational processes.

The team offers initial support for employees and managers, representing the HR department on a daily basis. They provide self-service assistance, ensure accurate transactions, and promptly resolve inquiries.

Role and Responsibilities:
  • Handle all inquiries from the initial contact to resolution professionally and efficiently.
  • Support customers on the HR portal and relevant online tools for transaction completion.
  • Provide operational advisory and administrative support for specified processes.
  • Collect and input customer-related data.
  • Work in adherence to defined standards, global processes, and local compliance regulations.
  • Escalate cases requiring policy and procedure clarification.
  • Identify customer-centered improvements and participate in projects to drive standardization, simplification, and automation.
  • Ensure service level agreements are met and enhance customer satisfaction levels.
  • Maintain and update knowledge database.


Education and Experience:


Bachelor's degree or equivalent combination of education and/or experience. At least 2-3 years of experience, preferably in HR. Demonstrated ability to consistently deliver high-quality customer service and knowledge of HR processes, systems, and policies.

Required Skills:

  • Ability to work both independently and as part of a team.
  • Effective prioritization and workload management.
  • Adaptability to changing environments and meeting deadlines.
  • Acts with integrity, instilling trust, and shows personal ownership.
  • Demonstrates customer-centric behavior and consultative skills.
  • Observant, responsive, and interacts effectively with others.
  • Reads, interprets data accurately, and demonstrates a strong customer focus.
  • Performs tasks with attention to detail and accuracy.
  • Works effectively in demanding environments, driving improvements and results.
  • Clear and professional communication skills, establishes cooperative relationships with colleagues and customers, and follows procedures diligently.


Additional Information:


This position is based in Chandler, AZ, requiring on-site presence for work-related events and trainings. A flexible work arrangement might be available for remote work, up to two days per week. Access to controlled technology is necessary, and candidates must be authorized to use such technology. ASML is an Equal Opportunity Employer promoting diversity and inclusion, regardless of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.