Customer Service Department Manager

4 weeks ago


Milwaukee, Wisconsin, United States ULINE Full time


Customer Service Department Manager

Pay from $80,000 to $90,000 per year

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Better together This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

  • Train Team Leads to provide top-notch customer service and build a positive team environment.
  • Manage the daily activities of various Customer Service departments.
  • Partner with other Managers and with Team Leads to enhance team performance.
  • Evaluate team procedures and identify areas for improvement.
  • Review performance reports and suggest ways to increase efficiency.
  • Resolve escalated customer issues promptly.

Minimum Requirements

  • Bachelor's degree.
  • 3+ years of customer service management experience.
  • Demonstrated ability to effectively coach and develop a high-performing team.

Benefits

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
  • 401(k) with 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.
  • First-class fitness center.
  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

EEO/AA Employer/Vet/Disabled

#LI-AS6

#LI-IL001

(#IN-KNMANC)


Our employees make the difference and we are committed to offering exceptional benefits and perks Explore to learn more





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