Customer Service Call Center

2 weeks ago


Milwaukee, Wisconsin, United States Northwestern Mutual Full time

We strive to make a positive impact:

  • Provide exceptional customer service in a call center setting, assisting clients with inquiries, service options, and product assistance
  • Efficiently handle basic to semi-complex inquiries and transactions from Financial Reps and clients
  • Act as a reliable advocate for Financial Representatives, collaborating to meet client needs
  • Champion new technology and self-service tools, educating clients and staff
  • Cultivate professional client relationships to boost brand loyalty
  • Maintain confidentiality and uphold privacy standards during phone and transactional tasks
  • Adapt quickly to shifting priorities and customer demands

Requirements:

  • Minimum of 2 years of customer service experience
  • Associate degree in business or related field, or equivalent experience
  • Basic knowledge of single risk products and tax considerations
  • Proficiency in computer skills and software applications

This role is classified as an Associated Person under NMIS guidelines, requiring fingerprinting and completion of necessary forms. Salary is based on various factors.

Northwestern Mutual values diversity and provides equal opportunities for all applicants.

Join us for a fulfilling career with competitive benefits, flexible schedules, and a commitment to diversity and inclusion.


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