Resident Services Team Lead Wp

2 weeks ago

San Francisco, California, United States HomeRise Full time

JOB DESCRIPTION

RESIDENT SERVICES TEAM LEAD | WILLIAM PENN

Starting Salary:
$67,716 annually

WHO WE ARE
HomeRise believes that home has the power to stabilize a person's life.

Built on a simple - but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives.

We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness.

Together, we're building a new future for our neighborhoods and the city we love.

BENEFITS


HomeRise provides an excellent comprehensive benefits package including: 100% employer-paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA for childcare, medical and commuter expenses; a 403(b) retirement investment plan with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off.

We also include PTO (2 weeks accrued for the first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual.


Other advantages of working for us are:

Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service, and a 45-minute paid lunch period per shift.


POSITION OVERVIEW


HomeRise seeks an experienced social service professional to conduct programming and offer resident support to single adults formerly experiencing homelessness in San Francisco.

Supervised by the Resident Services Manager, the Resident Services Team Lead (RSTL) is responsible for management of the day-to-day operations of a Resident Services office on site serving single adults.

This position role strongly emphasizes purposeful case management, service planning, and crisis intervention as well as supporting on-site services in coordination with the Resident Services Counselor(s).

Along with Manager provide site support for the agency's Resident Services team and work in partnership with the Property Management staff from Chinatown Community Development Center in the coordination and housing retention services.

All services are provided within the context of Housing First and Harm Reduction.

ESSENTIAL FUNCTIONS

  • Conduct assessments, provide case management services for up to twentyfive residents, create and track service plan goals, and ensure that appropriate followup and/or referrals are complete and documented.
  • Accompany clients to communitybased appointments.
  • Provide crisis intervention, conflict resolution, and deescalation services to all residents.
  • Provide collaborative support to sitebased Resident Counselors and coordinate services with staff from other HomeRise departments.
  • Offer residents housing retention strategies and support counselors with community building and resident empowerment activities.
  • Provide services using a harm reduction model.
  • Participate in, and provide coverage as needed, for facilitation of Monthly Community meeting.
  • Complete documentation per agency policy.
  • Support Resident Services Manager with administrative duties as assigned
  • Participate in meetings and organizational initiatives.
  • Other duties as assigned.

POSITION DETAILS

  • Location: 160 Eddy Street, San Francisco, CA
  • Status: Full-Time / Non-Exempt
  • Schedule: Monday through Friday 9 AM 5 PM
  • Reports to: Resident Services Manager
  • Passion for the HomeRise mission and a strong desire to impact this dynamic nonprofit
  • Strong commitment to social and racial justice
  • Good understanding of diverse cultural backgrounds (and be open to coaching around all diversities)
  • High School diploma or GED required.
  • Bachelors degree in a behavioral science (social work, psychology, clinical psychology) is preferred.
  • Masters degree or a social service certification (CAADAC, CCAPP, etc.) is strongly preferred.
  • Minimum of two years demonstrated ability to work with homeless or formerly homeless families and/or persons struggling with substance use, mental health issues, and disability.
  • Minimum of one years experience providing case management and crisis intervention.
  • Knowledge of supportive housing, housing first, traumainformed, motivational interviewing and harm reduction principles.
  • Familiarity with community resources and service programs.
  • Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).
  • Strong interest in doing social justice advocacy.
  • Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus.
  • Valid phone number required.
**PHYSICAL DEMANDS & WORK ENVIRON

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