Auto Service Manager

2 weeks ago


Westport, Connecticut, United States Westport Tire & Service Full time
We are seeking a skilled and experienced Auto Service Manager/Advisor to join our team.

As the primary point of contact for our customers, you will play a crucial role in ensuring exceptional service delivery and customer satisfaction.

==>>>The positition is for 50 hours a week. The business hours are Monday through Friday 8 AM to 6PM and Saturday 8AM to 2PM

Responsibilities:

  • Manage daytoday operations of the auto service department, including scheduling, workflow management, and inventory control.
  • Greet customers and provide professional consultation on their vehicle service needs.
  • Conduct thorough vehicle inspections and accurately diagnose mechanical issues.
  • Provide detailed explanations of recommended repairs and maintenance, including cost estimates and timelines.
  • Coordinate with technicians to ensure timely and highquality service delivery.
  • Oversee vehicle repairs and maintenance to ensure compliance with industry standards and safety regulations.
  • Handle customer inquiries, complaints, and feedback in a timely and professional manner.
  • Maintain accurate records of service transactions, invoices, and customer information.
  • Monitor and improve departmental performance, productivity, and profitability.

Requirements:

  • Proven experience as an auto service manager or advisor, preferably in a fastpaced automotive service environment.
  • Strong technical knowledge of automotive systems and components.
  • Excellent communication and customer service skills.
  • Ability to multitask, prioritize workload, and work effectively under pressure.
  • Proficiency in computerized automotive management systems.
  • Strong organizational and leadership skills.
  • ASE certification or equivalent preferred.
  • Valid driver's license with a clean driving record.
Join our team and help us deliver exceptional auto service experiences to our valued customers

Pay:
$1, $1,700.00 per week

Benefits:

  • Paid time off

Day range:

  • Monday to Friday
  • Weekends as needed

Shift:

  • 8 hour shift

Ability to Relocate:

  • Westport, MA 02790: Relocate before starting work (required)

Work Location:
In person
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