System Trainer

2 weeks ago

Houston, Texas, United States Allied Orion Group Full time
Job Details

Level
Entry

Job Location
Corporate - Texas - Houston, TX

Position Type
Full Time

Job Category
Training

Description

Our national multi-family management company seeks a Systems Trainer with a "Whatever it Takes" attitude to assist the Director of Training with the overall training curriculum and programing for AOG Living.

JOB SUMMARY

Responsible for leading and participating in the development of the AOG Living's software and systems training curriculum, programs, designs, conducts, facilitates, and evaluates systems training programs for the company's team members.

REPORTS TO: Director of Training

SUPERVISES: n/a

REQUIRED EDUCATION AND TRAINING

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Conducts and facilitates software training programs by making appropriate travel arrangements, preparing and packaging participant and facilitator materials, coordinating the registration and set-up process, and updating and revising training programs as necessary to ensure the curriculum meets the training needs of AOG Living.
  2. Collaborate Creates new or revises existing training programs by researching systems and software functionality, authoring participant and facilitator training materials, designing instructions, practice, and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents.
  3. Creates new or revises existing training programs by researching systems and software functionality, authoring participant and facilitator training materials, designing instructions, practice, and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents.
  4. Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.
  5. Provides help desk support by troubleshooting and responding to user requests and questions, researching, and correcting systems problems, and following up with the end users to ensure satisfaction resolution of systems-related issues.
  6. Evaluates and reports on training program effectiveness by developing pre and post-tests, surveys, and/or other methods and tools to assess learner und
  7. Assists on take-over and transition teams for newly acquired properties by completing systems and data conversions, setting up new users for systems access, and conducting training for new team members on AOG Living's property management and other software applications.
  8. Works with third-party vendors, contractors, and other business partners to support training or system maintenance needs and provides customer service by working with senior management to develop and produce training and communication materials.
  9. Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.
  10. Completes various human resources, financial, administrative, and other reports, and analysis, and performs other duties as assigned or as necessary.
  11. Assists the Director of Training with Bi-monthly training sessions for new employees.
  12. Other duties as assigned.
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete, nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Receipt or possession of this job description does not constitute a contract of employment.

I acknowledge receipt of a copy of the Sr. Talent Acquisition Specialist Job description. By my signature below, I understand and can perform the essential responsibilities described herein, with or without reasonable accommodations.

Qualifications

DEGREES AND DIPLOMAS
  • College degree in information systems, education/training, or related field, and/or equivalent experience within the industry.
KNOWLEDGE, SPECIFIC AND ABILITIES
  • Demonstrated proficiency in property management software (preferably Resman), and other computer applications and software used by the Company sufficient to maintain, troubleshoot, provide instructions, and install as needed.
  • Demonstrated ability to read, write, and communicate effectively to create and make presentations to team members at all levels, and to design and teach information systems training programs.
  • Employment history that demonstrates the application and usage of an information systems or computer background sufficient to design and provide software systems educational information and training classes to team members and management.
  • Knowledge of Gracehill software.
  • Expert proficiency in Microsoft PowerPoint.
  • Proven track record in establishing and maintaining strong relationships with management team.
  • Strong understanding of adult learning principles, instructional design, and e-learning technologies.
  • Excellent leadership, communication, and interpersonal skills.
  • Analytical mindset with the ability to interpret data and translate insights into actionable improvements.
  • Knowledge of industry trends and best practices in training and development.
  • Must be able to apply common sense understanding and use independent judgment on a continual basis to determine actions, priorities and direct the work of others.
  • Must handle stressful, urgent, novel, and diverse work problems daily. Emotional stability and personal maturity are important attributes in this position.

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