Guest Care Specialist

3 weeks ago

East Brunswick, New Jersey, United States Monro Muffler Brake Full time
Monro is an Auto Care Company that cares about their employees and their guest

Position Summary:


You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires.

This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge.

You must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.


Duties & Responsibilities:
Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.
First point of contact for customers on the phone and in the store.

Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.

Responsible for the organization and productivity of the service business through estimate and invoice transactions.

Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.

This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Able to understand and effectively communicate all products and services Monro offers to customers.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Maintain an organized and neat customer waiting area.
Other duties as assigned.

Knowledge, Skills, and Abilities:
High school diploma or equivalent required.
Valid Driver's License.
One (1) year of sales experience needed.
Preferred One (1) year of related experience in the automotive service environment.
Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
Strong problem-solving skills.

Ability to work, Days, Evenings, Weekends, HolidaysPhysical Demands:
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enter and locate information on computer.
Safely operates a motor vehicle.
All your information will be kept confidential according to EEO guidelines.

Your next DestinationGrowth Opportunity:


At Monro were committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities.

Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc.

is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard torace, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#J-18808-Ljbffr

  • HR Specialist

    2 weeks ago

    East Brunswick, New Jersey, United States HCAOA Full time

    Are you looking for a job as an HR Specialist with a home care agency where you can make a difference in people's lives? Do you want to work for a company that genuinely cares about you? We have the perfect position for youBrightstar Care of New Brunswick, NJ is proud to offer you the opportunity to pursue your passion as an HR Specialist at your level and...

  • Peer Support Specialist II

    2 months ago

    New Brunswick, New Jersey, United States Rutgers University Full time

    Position Summary: Rutgers, The State University of New Jersey is seeking a Peer Support Specialist II in New York State United Teachers Call Center for Rutgers University Behavioral Health Care. Peer Support Specialist II performs functions in support of the Unit's mission providing person centered, culturally competent, and

  • Front Desk Specialist

    2 weeks ago

    New Brunswick, New Jersey, United States Centurion Spine and Pain Centers Full time

    Job Summary: This position is responsible for greeting and assisting patients and visitors with check in and general information, providing excellent care, collaborating effectively with all departments, and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism. Qualifications:High school diploma or equivalent...

  • Day Support Program Supervisor

    3 weeks ago

    East Brunswick, New Jersey, United States APluscare Full time

    Job Description Job Description Job Duties:Oversee the day to day operations of the Day Support Center Direct Support Professional and Behavior Support SpecialistMaintain detailed client records and analyze program related data accordinglyTrain staff, provide staff supervision, handle conflicts between Individuals, complete Individuals assessments, and...

  • Organizational and Talent Development Specialist

    2 weeks ago

    New Brunswick, New Jersey, United States Rutgers University Full time

    Position Summary:Rutgers, The State University of New Jersey is seeking an Organizational and Talent Development Specialist for the department of University Human Resources. The Organizational and Talent Development vision is to attract, retain and invest in Rutgers' staff employees and to prepare them to successfully support world-class faculty and our...

  • Inventory Specialist, Distribution

    2 weeks ago

    New Brunswick, New Jersey, United States RWJBarnabas Health Full time

    Inventory Specialist, Distribution Req #: Category: Inventory Control Status: Full-Time Shift: Day Facility: RWJ New Brunswick Department: DistributionLocation: Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901 Job Overview: Supply Chain Inventory Specialist is responsible for managing supply chain activities in...

  • Mental Health Specialist IV Per Diem

    2 weeks ago

    New Brunswick, New Jersey, United States Rutgers University Full time

    Recruitment/Posting Title Mental Health Specialist IV Per Diem (multiple vacancies)Job Category Staff & Executive - Healthcare - Medical and Patient ServicesDepartment UBHC-Controller-PISCOverviewRutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for...

  • Educational Support Specialist

    3 weeks ago

    New Brunswick, New Jersey, United States Rutgers University Full time

    Position Details Position Information Recruitment/Posting Title Educational Support Specialist (Per Diem) Job Category Staff & Executive - Healthcare - Administrative Services Department UBHC-Access Center-PISC Overview Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and...

  • Organizational and Talent Development Specialist

    3 weeks ago

    New Brunswick, New Jersey, United States Rutgers The State University Full time

    Rutgers The State University Organizational and Talent Development Specialist New Brunswick , New Jersey Apply Now Recruitment/Posting Title Organizational and Talent Development SpecialistJob CategoryJob Category Staff & Executive Human ResourcesDepartmentDepartment UHROrg & Talent DevelopmentOverviewRutgers, The State University of New Jersey, is a leading...

  • Employment Specialist

    2 weeks ago

    New Brunswick, New Jersey, United States Friendly Connections Full time

    Job DescriptionJob DescriptionJob Location: Middlesex County, NJ (In person - See specific locations below)Hours: Please read below.Job Type: Part TimeSalary: $20.00 per hour (Job Coach)Job Coaching / Employment Specialist Positions:New Brunswick - Tuesday or Thursday 10:00 AM - 2:00 PMSouth Amboy - 6 hours per week, any day and time (preferably...

  • Pulmonary and Critical Care Physicians for Hire in East Brunswick, New Jersey

    1 month ago

    New Brunswick, New Jersey, United States RWJBarnabas Health Full time

    Pulmonary and Intensive Care Specialists of New Jersey (PICSNJ) is seeking Pulmonary and Critical Care Physicians for full-time opportunities in East Brunswick, NJ. For the past 30 years, Pulmonary and Intensive Care Specialists of New Jersey has been recognized as one of the leading pulmonary and critical care practices in the state. In July, 2023 we joined...

  • Sr. Controls Engineer

    3 weeks ago

    East Brunswick, New Jersey, United States Barry-Wehmiller Companies Inc Full time

    About Us:Design Group operates from more than 45 offices in the United States and India, providing engineering, consulting and technical services for the world's leading companies in the food and beverage, life sciences, advanced technology, industrial and other market sectors. Our nearly 1,500 technical and engineering experts have direct industry...

  • Sr. Controls Engineer

    2 weeks ago

    East Brunswick, New Jersey, United States Barry-Wehmiller Companies Inc Full time

    About Us: BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strategy to Commercialization. As the only firm born from a manufacturing technology company to become an independent and fully integrated firm, we combine...

  • Senior Training and Consultation Specialist

    2 weeks ago

    New Brunswick, New Jersey, United States Rutgers The State University Full time

    Rutgers The State University Senior Training and Consultation Specialist New Brunswick , New Jersey Apply Now Recruitment/Posting Title Senior Training and Consultation SpecialistJob CategoryJob Category Staff & Executive - Healthcare - Medical and Patient ServicesDepartmentOverviewRutgers University Behavioral Health Care ( UBHC), established in 1971,...

  • HR/Payroll Shared Services Specialist

    7 days ago

    New Brunswick, New Jersey, United States Rutgers University Full time

    Recruitment/Posting Title HR/Payroll Shared Services SpecialistPosting Number 24TM0132Department UHR- OneSource Service CenterOverviewRutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the...

  • Sr. Project Engineer

    3 weeks ago

    East Brunswick, New Jersey, United States Barry-Wehmiller Companies Inc Full time

    About Us:Design Group operates from more than 45 offices in the United States and India, providing engineering, consulting and technical services for the world's leading companies in the food and beverage, life sciences, advanced technology, industrial and other market sectors. Our nearly 1,500 technical and engineering experts have direct industry...

  • HR/payroll Shared Services Specialist

    2 weeks ago

    New Brunswick, New Jersey, United States Rutgers University Full time

    Position Details: Position InformationRecruitment/Posting Title HR/Payroll Shared Services SpecialistPosting Number 24TM0132Department UHR OneSource Service CenterOverview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As...

  • Room Attendant/Housekeeper

    2 weeks ago

    New Brunswick, New Jersey, United States Hotel Resource Full time

    **Other** **Room Attendant/Housekeeper $14.50/hr** Room Attendant/Housekeeper $14.50/hr Benchmark The Heldrich Hotel New Brunswick NJ **Room Attendant/Housekeeper $14.50/hr** **Company:** Benchmark The Heldrich Hotel **Location:** US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No ...

  • Assistant Front Office Manager

    2 weeks ago

    New Brunswick, New Jersey, United States Hyatt Hotels Corp. Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in...

  • Breakfast Attendant

    2 weeks ago

    East Rutherford, New Jersey, United States Concord Hospitality Full time

    We are hiring a Breakfast AttendantLove serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge is an important role at any full service hotel in providing the guest with the total "Guest Experience." You are the go-to person the guest will come to for ideas on how to...