Customer Experience Specialist
2 weeks ago
At CastleBranch, we hire people with passion.
From forming groundbreaking ideas, to launching new technology; from lending a hand in our neighborhood, to serving our nationwide community of clients, everything we do is fueled by a team of passionate professionals located throughout the United States.
If you are passionate and excited to be part of a growing, visionary company where your ideas are heard, you have an opportunity to be successful at CastleBranch.
How this Role Impacts CastleBranch and its PeopleAs a
Customer Service Representative Agent , you will be the front line in providing a premier customer experience.
Our Agents are responsible for answering all inbound technical and customer service inquiries, building and maintaining relationships, and communicating daily with our clients to educate and maximize the user experience.
The clients we work with are enterprise businesses, higher education institutions, and hospital/health care providers. Your goal is to work with our clients from initial onboarding and continuing through their experience with CastleBranch.Achieve success by resolving inquiries efficiently, and thoroughly, resulting in overall customer satisfaction, with an overall goal to effectively diagnose customer needs and provide industry-leading support/solutions, while delivering high customer satisfaction and individual results.
About UsWe're not new here, but our way of thinking is. CastleBranch is a data-management company that empowers people and organizations to use their data to reach their goals. We design innovative technology solutions for the complex problems that businesses, schools, and healthcare institutions face today.
We are committed to helping individuals along their transition to and through professional life, and with that, to celebrating individuals as they forge their own, unique paths forward.
We champion the individual and what makes each person unique.Areas you will Impact
With high energy and a positive attitude, personalize each call to resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.
Assist customers with software systems and compliance services, and answering all questions regarding their account including billing, workflow options, and general information.
Communicate with and coach our clients on the most effective ways to use our platform and services, through email, and inbound/outbound call queue.
Resolve all customer/client concerns in a timely manner to ensure we meet assigned call queue and email production standards.Effectively develop recommendations for clients to improve their experience by conducting case and service assessments.
Accurately log customer interactions into systems; update logged information in a timely manner to track assessment completion, general inquiries, and/or resolution while meeting goals and metrics in place to drive completion for tier growth opportunities.
Other similar and/or related duties as assigned.Requirements
Key Skills and Experiences
Six months to one year of tech support/customer service experience and/or equivalent transferable skills (Working in a call center, operator work, working within the healthcare administration industry)
Comfortable efficiently navigating around a desktop computer and multiple systems simultaneously
Possess confidence, be an excellent communicator, and exhibit learned vocal de-escalation techniques
Lifelong learner mentality; learning and trying new things to work towards being better than yesterday
Motivated and determined to learn new systems, services, and processes, while being flexible, adaptable to understanding the software improvement life cycle
Positive mindset - exude a positive attitude and are a team player. Bring a passion for customer service and problem-solving to the table every time.
Our Campus
You'll find much more than people working with their heads down at their desks here.
We believe in communication and collaboration, and our home base reflects that, with plenty of space and natural light to inspire your best ideas.
Our rec room hosts Ping Pong and ski ball tournaments. We believe in feeling good every day and we want each team member to feel their best here.Our campus is located across the street from Mayfaire Town Center, within walking distance of plenty of restaurants, coffee shops, and hangout spots.
Required to Thrive at CastleBranchForge your path- Embrace pathing opportunities to help you grow the way you want to grow. Have the willingness to determine where you want to be and how CastleBranch can help you get there.
Be authentic to you- Know your strengths and celebrate them. Recognize your weaknesses and grow from them. Communicate openly about both.
Put people first- People deserve dignity. Find respectful ways to disagree and work together to promote radical honesty and transparency. Practice compassion toward others.
Act with courage- It takes courage to commit to a new idea and stick with it. We're not always right, but we always act with courage. We make big mistakes and have big breakthroughs. Own your mistakes, learn and grow.
Benefits of Being a CastleBranch Team Member
Paid training
Full medical/dental/vision coverage
Tenure-based PTO accrual
Life insurance/long- and short-term disability coverage
Paid community volunteer opportunities
Paid holidays
401K with 2% matching
Employee referral bonus with no cap
Advancement opportunities
Cross-training opportunities
Community perks with restaurant and gym membership discounts
CastleBranch is an equal opportunity employer committed to creating a diverse workforce.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.
Salary Description$12.00/hr
#J-18808-Ljbffr
-
Customer Relations Specialist SED
2 weeks ago
Wilmington, North Carolina, United States Orkin Full timeOverview: PAY = $16 TO $20 AN HOUR We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our...
-
Customer Service Specialist
2 weeks ago
Wilmington, North Carolina, United States Family Medical Supply, An AdaptHealth Company Full timeAt AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes.The following information aims to provide potential candidates with a better understanding of the requirements for this role. If you are passionate about making a profound impact on the...
-
Installer Service Specialist
2 weeks ago
Wilmington, North Carolina, United States O'Reilly Auto Parts Full timeO'Reilly Automotive Carolina Beach Rd [Retail Associate / Customer Service] As a Service Specialist at O'Reilly Automotive, you'll: Be proficient in parts lookup, invoicing, inventory and delivery management; Use experience to find the right part required to fulfill the need of our professional customers...Hiring Immediately >>
-
Accounts Receivable Specialist
2 weeks ago
Wilmington, North Carolina, United States Aerotek Full timeAerotek has an immediate internal opening for an Accounts Receivable Specialist at our corporate headquarters in Hanover, MDAbout this role...Full Time | Monday - FridayHybrid Schedule | 4 days in office - 1 day remoteCompensation | $21.63/hr ($45,000 annually) + quarterly bonusesJob SummaryThe Accounts Receivable Specialist / Business Operations Associate...
-
Entry Level- Payroll Specialist
6 days ago
Wilmington, North Carolina, United States Critical Path Advisors Full timeJob descriptionPaymedia, LLC in East Hanover, NJ is looking to hire an Entry Level Payroll Specialist to perform payroll processing and provide excellent customer support.Are you attentive to detail and able to move quickly between tasks? Do you want to work at a company that cares about its employees? If so, please read onWe are now looking for an Entry...
-
Cognitive Behavioral Specialist
2 weeks ago
Wilmington, North Carolina, United States Eccalon LLC Full timeTitle: Cognitive Behavioral Specialist - User Behavior and System DesignKey duties/responsibilities include, but are not limited to:Conduct in-depth research and analysis of user behaviors, including cognitive processes, decision-making patterns, emotional responses, and interactions with digital systems. Utilize various research methodologies, such as...
-
Implementation Specialist
2 weeks ago
Wilmington, North Carolina, United States CureMD Healthcare Full timeAbout Us:CureMD excels in providing advanced tools and technologies that empower healthcare professionals to make informed decisions about patient care. Our state-of-the-art solutions harness the power of data analytics, artificial intelligence, and machine learning to analyze patient information, decipher patterns, and render actionable insights. These...
-
Account Specialist
2 weeks ago
Wilmington, North Carolina, United States Spectrum Full timeReady to identify and recommend technology solutions for hotels and other hospitality organizations? You can do that. Do you want to use your sales expertise and focus on daily prospecting to generate opportunities and build a funnel? As a Strategic Account Specialist for Hospitality at Spectrum Enterprise, you can do that.Spectrum Enterprise provides modern...
-
Accounts Receivable Credit Specialist
6 days ago
Wilmington, North Carolina, United States Utz Quality Foods, Inc Full timeUtz Quality Foods is seeking an Accounts Receivable Credit Specialist to join our team of Finance professionals in Hanover, PA. The AR Credit Specialist is primarily responsible for the day-to-day processing of key transaction work functions of the Credit Office, such as credit applications, demand letters, aging reports, credit hold and referrals to...
-
PPC Specialist
2 weeks ago
Wilmington, North Carolina, United States Eight Oh Two Marketing Full timeJoin Our Team as a PPC Specialist: Lead Digital Success with Strategic VisionReady to elevate your PPC skills? Become an integral part of our forward-thinking team at Eight Oh Two (802) and shape the success of our diverse clientele We're in search of a proactive PPC Specialist to spearhead our paid search initiatives, amplifying traffic and conversions for...
-
Reimbursement Specialist
2 weeks ago
Wilmington, North Carolina, United States Synectics Inc Full timeJob DescriptionJob DescriptionDescription: Responsible for providing support and information about the insurance coverage of prescribed medicines. Accurately and efficiently find the patient's insurance coverage, and any other requirements by leveraging reimbursement tools and collaborating with payers and providers. Share appropriate information with...
-
Inventory Specialist
2 weeks ago
Wilmington, North Carolina, United States Ultimate Staffing Full timeAbout Us:We are a leading staffing agency specializing in matching talented individuals with exceptional opportunities. Our client, based in Hanover, MD, is currently seeking a dedicated Inventory Specialist to join their team. This is an exciting opportunity to contribute to a thriving organization while advancing your career in inventory management.Job...
-
System Integrity Specialist
4 weeks ago
Wilmington, North Carolina, United States Encore Fire Protection Full timeOverviewNaturally outgoing, detail-oriented, and unapologetically persistent are just a few of the words I'd use to describe the ideal System Integrity Specialist. The people that do best in this position are often the people called out for being able to start a conversation with just about anyone but known to never take no for an answer. If this sounds like...
-
System Integrity Specialist
1 month ago
Wilmington, North Carolina, United States Encore Fire Protection Full timeOverviewNaturally outgoing, detail-oriented, and unapologetically persistent are just a few of the words I'd use to describe the ideal System Integrity Specialist. The people that do best in this position are often the people called out for being able to start a conversation with just about anyone but known to never take no for an answer. If this sounds like...
-
Vendor Management Specialist
2 weeks ago
Wilmington, North Carolina, United States Thermo Fisher Scientific Full timeJob Description At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step...
-
Director, NPS Experience Design
3 days ago
Wilmington, North Carolina, United States U014 (FCRS = US014) Novartis Pharmaceuticals Corporation Full timeSummaryUp to 27 potential launches expected in the next 5 years at Novartis. The Novartis Patient Support team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives?We'd love to hear from you. The...
-
Brand Standards, Guest Experience
2 weeks ago
Wilmington, North Carolina, United States Ecolab Full timeEcolab is seeking aBrand Protection Advisorto join its EcoSure division, an industry leader in brand protection programs, to drive operational excellence and help our clients grow their business. Our associates are valued experts in brand standards, guest experience, food safety, public health, workplace safety, and product quality. EcoSure clients include...
-
personnel security specialist
2 weeks ago
Wilmington, North Carolina, United States Defense Security Service Full timeDefense Security Service PERSONNEL SECURITY SPECIALIST (SENIOR PERSONNEL SECURITY SPECIALIST) Hanover , Maryland Apply Now Summary DCSA's Adjudication and Vetting Services (AVS) is looking for a Senior Personnel Security Specialist to be responsible for managing and coordinating DCSA's enterprise and AVS cross-functional information technology (IT) related...
-
level 1 help desk support specialist
2 weeks ago
Wilmington, North Carolina, United States LibertyHealth System Full timeThere's no place likeLiberty Healthcare ManagementCome explore career opportunities with Liberty Healthcare Management , a dynamic leader in the healthcare industry.Join usWe are currently seeking an experienced:LEVEL ONE HELP DESK SUPPORT SPECIALISTFull Time, DaysJob Description:Identifies, diagnoses, and resolves Level One issues for end users over the...
-
Customer Success Manager
2 weeks ago
Wilmington, North Carolina, United States Sovos Full timeBuild your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just...