Contact Center

1 week ago


San Diego, California, United States Mission Federal Credit Union Full time
Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just right for you

This role supports our members who call in to the 800 number.

In the Contact Center, we're processing transactions, solving problems, providing information, and making product and service referrals to our members.

Do you have what it takes to join our elite Team of Telephone Agents?

If this sounds interesting to you, below are a few more details.

Delivers stellar telephone service and call resolution to members on a wide array of inquiries by servicing incoming calls and executing transactions within pre-defined service parameters.

Serves as a trusted member advisor and advocate taking ownership of the call, using effective problem resolution techniques, and ensuring follow-through to satisfy the member at the point of contact.

Handles calls from at least 3 queues gaining proficiency in credit card, online banking / mobile app, consumer loan, knowledge.

Creates a positive, dazzling member service experience to both internal and external members by consistently exceeding their expectations in a courteous, knowledgeable, and professional manner.


Here is what we are looking for:
The nicest people in the world. No, really. We love our members and want the best for them
Awesome customer service skills

New Team Members with positive outlooks, that can meet challenges with a can-do attitude and maintain a high level of accountability for themselves and their team.


What we offer:
One of San Diego and the nation's Top Workplaces three years running
Great team and company culture
You cant beat a role in sunny San Diego
18 days of PTO in your first year plus 12 holidays a year
6% - 8% 401(k) match
Full benefits package including medical, dental, vision, life insurance, etc.

Base Pay/Salary:
$ $25.00 an hour
The hourly rate range that we expect to pay for this position is $ $25.00.

Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Your privacy is very important to Mission Federal Credit Union.

The California Consumer Privacy Act (CCPA)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used.

This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.

Mission Federal Credit Union is an Equal Opportunity Employer.

All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.

INDTC
  • Contact Center

    3 weeks ago


    San Diego, California, United States MISSION FEDERAL CREDIT UNION Full time

    Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just right for youThis role supports our members who call in to the 800 number. In the Contact Center, we're processing transactions, solving problems, providing...

  • Contact Center

    1 week ago


    San Diego, California, United States MISSION FEDERAL CREDIT UNION Full time

    How does working with a great team where you will feel supported and appreciated sound? Want to work somewhere you can really have an impact?If this sounds interesting to you, below are a few more details. Adheres to Mission Fed telephone service and relationshipbuilding standards to include identifying member needs, appropriately crossselling products and...


  • San Diego, California, United States Sharp HealthCare Full time

    Job Title: Contact Center Specialist at Sharp HealthCareLocation: Copley Drive, San DiegoDepartment: Customer ServiceJob Status: Per DiemShift: DayHours:- Shift Start Time: 8:30 AM- Shift End Time: 5 PM- AWS Hours Requirement: 8/40 - 8 Hour ShiftAdditional Shift Information:- Weekend Requirements: No Weekends- On-Call Required: No- Hourly Pay Range:...


  • San Francisco, California, United States Block Full time

    Company DescriptionBlock is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups...


  • San Francisco, California, United States Block Full time

    Company DescriptionBlock is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups...


  • San Diego, California, United States Insight Global Full time

    A top hospital system and healthcare provider on the west coast and in Kearny Mesa/San Diego area is looking for a Service Center Representative to join their team. This is a complex role that will require critical thinking, computer skills, and the ability to make autonomous decisions. The Service Center Rep will perform heavy data entry (80%) and outbound...


  • San Diego, California, United States Randstad USA Full time

    Our client is a World-Class healthcare company with an upcoming class in August for Service Center Representatives in San Diego, CA This posiiton will train onsite from August to October, before moving to remote. Only candidates local to San Diego will be considered. In this role, you will be assisting insurance members with finance related issues (payment...


  • San Diego, California, United States Randstad USA Full time

    Our client is a World-Class healthcare company with an upcoming class in August for Service Center Representatives in San Diego, CA This posiiton will train onsite from August to October, before moving to remote. Only candidates local to San Diego will be considered. In this role, you will be assisting insurance members with finance related issues (payment...


  • San Diego, California, United States ATR International Full time

    Job Description:We are seeking a Service Center Representative for a very important client.The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities Duties could include one or more of the following: performing database maintenance and research tasks to support...


  • San Diego, California, United States ATR International Full time

    Job Description:We are seeking a Service Center Representative for a very important client.The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities Duties could include one or more of the following: performing database maintenance and research tasks to support...

  • Test Center Manager

    1 month ago


    San Diego, California, United States Assessment & Qualifications Full time

    Pearson VUE ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180...

  • Test Center Manager

    4 weeks ago


    San Diego, California, United States Assessment & Qualifications Full time

    Pearson VUE ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centers in more than 180...


  • San Diego, California, United States ATR International Full time

    Job Description:We are seeking a Service Center Representative for a very important client.The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities Duties could include one or more of the following: performing database maintenance and research tasks to support...


  • San Diego, California, United States ATR International Full time

    Job Description:We are seeking a Service Center Representative for a very important client.The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities Duties could include one or more of the following: performing database maintenance and research tasks to support...


  • San Diego, California, United States VSP Global Full time

    The Santee Vision Care Center Optometry is seeking a dedicated optometrist who is passionate about excellence and making a difference in the vibrant landscape of Southern California. The ideal candidate would be someone who thrives in a patient-centered, family practice and is seeking a fulfilling journey where their skills are celebrated, and growth is...

  • Call Center Sales

    2 months ago


    San Marcos, California, United States San Marcos M&S Call Center Full time

    Call Center Vacation Planner - SalesJob SummaryIntroduce and promote the brand to sell vacation ownership preview packages over the phone.Answer questions about vacation destinations and resort facilities and services.This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not...

  • Call Center Sales

    4 weeks ago


    San Marcos, California, United States HVC San Marcos M&S Call Center Full time

    Call Center Vacation Planner - SalesJob SummaryIntroduce and promote the brand to sell vacation ownership preview packages over the phone.Answer questions about vacation destinations and resort facilities and services.This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not...


  • San Rafael, California, United States Marin Center, County of Marin Full time

    ABOUT THE POSITION Reporting to the Director of Cultural Services, this vital role involves fostering and maintaining positive relationships with County partners, vendors, guests, and stakeholders by overseeing facility rentals at The Marin Center.The Senior Program Coordinator's responsibilities include identifying opportunities to enhance operations,...


  • San Diego, California, United States San Diego LGBT Community Center Full time

    WELCOME TO YOUR CENTEREstablished as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the...


  • San Diego, California, United States EDU Learning Center (Rancho Bernardo4s Ranch) Full time

    EDU Learning Center seeks receptionist as soon as possible, responsibilities include representing EDU Learning Center in initial on-premise contact, providing routine information and direction to callers and visitors. Receive and relay incoming calls; direct calls of a general nature to the proper party; receive and direct visitors, clients, and applicants...