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Contact Center
3 months ago
If this sounds interesting to you, below are a few more details.
- Adheres to Mission Fed telephone service and relationshipbuilding standards to include identifying member needs, appropriately crossselling products and services by presenting features and benefits and asking for the business.
- Reviews and refers loans for underwriting as appropriate, understanding, and adhering to the required criteria necessary to properly decision and fund consumer loan products to include the following:
- Income verification
- Proper loan file funding documentation to satisfy loan conditions.
- Complete and send loan packet to Quality Assurance / DMV
- Proper use of DocuSign to fund and send secured documents for signature to complete funding.
Here is what we are looking for:
- High School Diploma, G.E.D., or equivalent is required.
- Consumer Loan Processor I: A minimum of 6 months customer service with sales experience. Six months call center, loan processing, and financial institution experience is preferred. Grade 6N
- Consumer Loan Processor II: A minimum of 2 years customer service with sales experience and 6 months loan processing experience. Six months call center and/or financial institution experience preferred. Grade 7N
- Consumer Loan Processor
III:
A minimum of 3 years of financial institution experience to include a minimum of two years consumer loan processing experience and one year of customer service experience is required.
Call center experience is preferred. Grade 8NWhat we offer:
- Great team
- You can't beat a role in sunny San Diego
- Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what's happening in the business)
- 18 days of PTO in your first year plus 12 holidays a year
- 6% 401(k) match
- Full benefits package including medical, dental, vision, life insurance, etc.
Base Pay/Salary:
$ $26.50 an hour
The hourly rate range that we expect to pay for this position is $ $26.50.
Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
Mission Federal Credit Union is an Equal Opportunity Employer.All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law.
INDMF