Customer Service Representative

2 weeks ago


Bridgeport, United States TEKsystems Full time

*Description:*

Position involves providing technical and sales assistance to customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines.

Accept new orders, reorders, or issues- majority of orders are over email

Assist customers who ordered products with any questions, updates, follow ups

Assisting customer with installing, operating and commissioning new products and troubleshooting parts/equipment issues over the phone

Work with the engineering department to ensure communication in meeting customers' needs when issues are escalated.

Work with production department to coordinate the release of orders, expediting, and checking for parts shortages and coordinating the arrival of purchased parts

Work with inventory and purchasing departments coordinating the proper allocation and procurement of parts

Edit orders accurately for input into SAP database and complete necessary documentation

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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