Account Manager

1 week ago


Austin, Texas, United States WINTER INTERNATIONAL LLC - EO Full time

Our ecosystem includes foundational tools for strategic planning, defining roles and a platform for both Leadership and Departmental teams to have powerful weekly meetings.

Bloom is one brand within Winter International LLC.

And, while you'll be working for Bloom, you'll have plenty of opportunities to connect with the rest of our Winter International LLC team.

This position is 100% remote. Actually, our entire company is fully remote

Account Manager . Account Manager, you will be responsible for building and maintaining strong relationships with our clients.

Your primary focus will be to understand their business needs, ensure their success in using our software products, and drive customer satisfaction and retention.

This role requires exceptional communication skills, a growth mindset, and a passion for delivering outstanding customer experiences.

Conduct regular account reviews to assess client satisfaction, identify growth opportunities, and address any concerns or issues.

Drive customer adoption and usage of our software, monitor usage metrics, and provide recommendations to improve customer success and value through outboard client conversations, training and regular touch points.

Identify and pursue upselling and cross-selling opportunities within existing accounts to maximize revenue growth.

Prepare and deliver regular reports and presentations on account performance, customer feedback, and other relevant metrics to internal stakeholders.

5+ years' experience in client success or account management roles, preferably with SaaS experience.
~ Experience in managing at least $1M+ ARR book of business, overseeing 500+ clients through the client journey.
~ Proficiency in using CRM software, preferably HubSpot, and other relevant tools for account management.
~ Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
~ Exceptional organizational skills and the ability to manage multiple customer accounts simultaneously.
~ You have no problem rolling up your sleeves to help out a colleague.
You're not intimidated by the latest tech. You stay on top of projects, and things rarely fall through the cracks.

Step One:
Phone Screen

It is not used as a disqualification tool, but rather a way to help us understand overall job fit, create unique interview questions based around your preferences, and ultimately create a better onboarding experience if you inevitably join our team.

Our website is just a hop, skip and a click away:

100% Remote
~ Immediate eligibility for 401K and employer match
~ Medical Insurance
~ Our team is the most valuable asset we have, and we're proud to be a diverse, international and passionate group of people. We live and breathe honesty, kindness, helpfulness, continual learning and creative problem-solving. All while being 100% remote

Around the office (i.e., Winter International LLC dba Bloom Growth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Winter International LLC dba Bloom Growth participates in the E-Verify program.

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