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SMB Sales Manager

3 months ago

San Francisco, California, United States Zendesk Full time

**SMB Sales Manager**

Location San Francisco, California, United States of America Job Id R19719 JOB DESCRIPTION **Job Description**

As Zendesk continues to grow, we seek a Sales Manager with a proven track record in sales and the desire to build and lead a high-performance team. If so, we are looking for you to lead a region and focus on new customer acquisition and customer expansion

The ideal candidate has proven experience in managing, building, and encouraging a team to achieve monthly, and quarterly targets. You have the ability to manage both high-growth startups and more traditional SMB customers in a highly active region. As a manager of Zendesks SMB sales team, you will be leading highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail to drive both the transactional business and also key deals will be critical. SaaS sales experience is a plus

****Responsibilities****

Supporting direct reports by participating and leading in prospect meetings and engaging other sales resources as required

Setting up the team to hit monthly and quarterly quotas, by prioritizing and handling high volumes of inbound leads and customer expansion opportunities on high-velocity cycles

Ongoing mentoring and development of the sales team includes recruiting, on-boarding, and training new Account Executives, team events, and culture-building

Conducting weekly forecast meetings. Mentoring direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts

Reporting on all aspects of the business to senior sales management in San Francisco, with occasional travel required to manage the Region

Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing change with marketing & product teams

Consistently supervising sales efficiency by buildingdashboards and reports, and analyzing customer data to identify buying / expansion / churn signals

****Requirements****

Extensive experience in sales, with heavy weight to software experience in SaaS/Customer Support/Sales/CRM

Consistent results of 100%+ of quota achievement as an individual contributor

Prior experience managing sales teams preferred

Passionate about training early career reps, with a consistent record of building a great working environment

Able to thrive in a startup environment you move quickly, think strategically, and are superb at tactical execution

Proven ability to work cross-functionally with customer-facing and back-office teams

Excellent presentation, organization, and listening skills

Must be analytical and results orientated through all stages of the sales cycle

BA/BS in Business, Marketing, Engineering or related field

#LI-CP5

**About Zendesk - Champions of Customer Service**

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .

We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .

**U.S. Applicants Only:** Consistent with Zendesks emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a persons disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesks use of your personal information.

Location Remote, United States of America Job Type Regular Location Singapore, Singapore Job Type Regular Location San Francisco, California, United States of America Job Type Regular Location London, United Kingdom Job Type Regular Location Tokyo, Japan Job Type Regular