Division Refrigeration Manager
2 months ago
Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).
At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.
People are the core of our businessthose who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respectfor yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.
Job Description
Job Summary
The Distribution Center Receiving Manager is responsible for managing operations at one of our established wholesale HVAC distributorships that carry multiple brands of equipment, parts and supplies. The goal of this role is to successfully manage the daily operations specific to receiving, put away and other receiving type activities while continuously improving service and reducing errors.
Essential Duties/Accountabilities
- Supervise shipping functions of the distribution center; focused on out-bound shipments, LTL and orders.
- Walking the warehouse daily, focusing on identifying obstacles and opportunities that may have an effect on the daily operation
- Maintain a professional demeanor with vendors, fellow employees, service centers and all other individuals you may interact with.
- Responsible for maintaining a 48 hour receipt process. Focused on ensuring all receipts are checked against paperwork, received into the system and put away within 24 hours of receipt.
- Responsible for ensuring any damages, shortages and overages are correctly notated and processed into our system. Working with accounts payable and vendors to fix reoccurring issues and also ensure no errors occur at time of receipt.
- Responsible for daily responses to our service centers. Focused on working with service centers when service levels are missed, product issues (shortages, damages, etc.)
- Responsible for managing our flow of inbound shipments. Working with carriers to adjust delivery times, appointment schedules and volume throughout the season.
- Direct and participate in the bin location maintenance of all areas of the distribution center.
- Focused on slotting, consolidation, min and max maintenance, pick sequencing and reorganizing
- Coordinate Distribution Center training and Company/Center events.
- Responsible for reports and reporting processes.
- Carrier receiving schedule (Opendock)
- Locked locations
- Unposted receipts
- Items on MU's
- HD/WM out of balance
- Open ASNs
- Rebalance transfers
- Replens
- Responsible for monitoring daily damage and maintaining our damage pending lists.
- Working with service centers and corporate to help move damaged products.
- Ensure warehouse equipment including but not limited to forklifts, pallet jacks, wrap machines, etc. are maintained on a regular basis.
- Communicate and train Warehouse personnel on Company policies and safety procedures. Ensuring all employees are working in a safe manner when handling product, moving throughout the warehouse or using Company equipment.
- Ensure proper training of personnel, specific to handling product. All employees should be trained on how much and how product should be picked and packed, in an effort to eliminate product damage.
- Responsible for monitoring daily damage and maintaining our damage pending lists
- Working with service centers and corporate to help move damaged product
- Conduct themselves in a professional and courteous manner in all aspects of interaction with contractors, customers and employees.
- Responsible for recruiting, hiring, training and leading a diversified work force.
- Responsible for rewarding exceptional performance as well as holding employees accountable for daily performance targets, ensuring progressive disciple is conducted fairly when targets are missed.
- Responsible for managing daily productivity
- 99.9% DC fill rate
- All receiving processes are followed.
- Put away accuracy.
- Put away speed targets are met.
- Maintain a clean and organized warehouse environment, focused on daily sanitation.
- Perform other duties as assigned.
- High School Diploma or GED required. Bachelor's Degree in Business or related field preferred.
- Minimum 2-4 years operational experience within the wholesale/distribution/logistics industry, preferably in the operations of a wholesale HVAC equipment supply house.
- Experience in shipping, logistics, operations, warehousing and inventory management.
- Experience in OSHA, DOT and EPA regulatory requirements preferred.
- Experience leading a large team within a distribution center.
- Strong interpersonal skills including sales, problem solving, and customer service are absolutely required.
- Capable of working in a fast-paced environment with skills to multi-task on different levels.
- Must possess the attitude of wanting to learn, teach and lead.
- Proficient in Microsoft Office product (e.g. Word, Excel, Outlook).
- Proven success in managing and mentoring other employees while establishing the Distribution Center's business goals.
- Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.
- Excellent customer service mindset with the ability to develop long term relationships
- Excellent written and verbal communication skills
- Excellent analytical aptitude with a proven ability to analyze/interpret data
- Strong and creative problem-solving skills
- Ability to work independently and in a team environment
- Proactively seeks continuous process and service improvements
- Must be proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures.
- The employee is regularly required to work in an office, warehouse, or outdoor environment.
- While performing the duties of this position, employee regularly travels to Company locations and works if offices and other warehouse/storeroom environments.
- Position will require employee to travel between sites in all types of weather and employee may be subjected to all types of weather conditions
- Must be able to frequently lift up to 50 pounds and be able to use appropriate support equipment to lift and move greater amounts.
- The employee is frequently required to stand sit or walk, climb, kneel, crouch or crawl.
- Ability to utilize a computer keyboard, computer monitor, and telephone.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- May be required to work in restricted spaces and/or under difficult lighting and access conditions.
- Will be required to work within a warehouse environment that may include exposure to marked changes in temperature and humidity.
- The employee may use equipment such as forklifts, pallet jacks and other warehouse equipment.
- This person will supervise distribution center employees.
- This position has no expectation of travel.
Qualifications and Requirements:
- High School diploma. Bachelor's Degree in business preferred.
- Proficient with Mincron AS400 and Microsoft Office Suite.
- Knowledge of refrigeration system operation, troubleshooting, product selections, load sizing programs, and system selection desired.
- 10+ years refrigeration sales experience within the HVACR wholesale industry preferred.
- Ability to work cooperatively with sales center management, vendors, and co-workers.
- Strong customer service skills, with the ability to problem solve and proactively address customer issues and concerns.
- Valid driver's license. Ability to travel within the designated sales territory as well as other locations in
- Proven success in creating and achieving sales and marketing goals preferred.
- Ability to work independently but meet assigned goals and objectives in designated time frames.
- A positive attitude with the ability to learn, teach, and lead.
- Ability to create and perform quality sales presentations.
- Ability to analyze sales and marketing data.
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