Client Services Manager

1 week ago

New York, New York, United States Teads Full time

At Teads, we highly prioritize the experiences that our clients encounter with our brand every step of the way.



We strongly believe that:
Every individual at Teads contributes to shaping this journey into a seamless, strategic, and above all, advantageous experience for our clients.

The total of all engagements that a client experiences with the Teads brand influences their overall journey, and no aspect is insignificant when it comes to achieving perfection.

By being proactive and perceptive, we can instill a sense of satisfaction in our clients.

Teads is in search of a dynamic, motivated, and strategic Customer Experience Manager who will be responsible for both pre-sale planning and post-sale implementation.

You will collaborate closely with our Sales team, playing a pivotal role in their accomplishments. Your responsibilities will encompass managing a portfolio of approximately 15-30 client initiatives (flexible depending on clients).

Key tasks encompass but are not confined to the following:

Offering RFP (Request for Proposals) strategies for execution and ensuring a consistent narrative across all departments, involving the development of client presentations, media strategies, and forecasts.

Ensuring the strategic introduction of new products aligned with commercial/operational standards.
Leading initial calls to kick off upcoming campaign launches with client/agency partners.
Assisting in the integration of customers onto our self-service purchasing platform.
Collaborating closely with Sales on pre-sale client requirements & correspondences. Acting as the primary point of contact for all client interactions post-sale.
Taking charge of the preparatory phase for campaign activation through clear and succinct communication with clients.

Supervising the post-sale process, which includes but is not limited to: campaign setup, progression monitoring, revenue enhancement, and post-campaign evaluations.

Effectively collaborating with our Associate CX team for screenshots, tagging requirements, report inquiries, inventory requests & other duties.

Analyzing performance data to showcase significant trends.
Devising and executing multiple revenue-generating plans each quarter collaboratively with Sales.
Aiding in the professional development of staff through consistent and comprehensive knowledge-sharing activities.

RequirementsA minimum of 2-5 years of pertinent work experience at a digital media agency, publisher, SSP, DSP, or AdTech firm.

Extensive knowledge of the digital media industry and a deep-seated enthusiasm for understanding how trends affect daily operations, such as, but not restricted to:Programmatic AdvertisingPerformance Advertising (direct response)Header BiddingOpen RTB ProtocolHas a verifiable history of exceptional time management - effectively strategizing long-term and overarching projects, all while maintaining day-to-day efficiency.

Consistently upholds and attains high standards of work quality, applies precision in execution, and consistently seeks out challenges to address and avenues for enhancement.

Demonstrates a track record of meeting (or surpassing) challenging objectives in a fast-paced, competitive environment over an extended duration.

Exhibits ease in engaging with strategic clients, displaying adept problem-solving skills, proactive attitude, and innovative thinking.

Proficient in navigating the complexities of operational systems and processes (e.g., third-party ad servers, verification vendor platforms, DSPs, Salesforce, etc.)Cultivates and sustains robust, productive relationships with various internal and external stakeholders.

Boasts exceptional written and verbal communication skills.

Takes a cooperative approach to their work; recognizes the limitations of their own viewpoint and diligently seeks to comprehend the interests/perspectives of others.

Capable of thriving in a fast-paced setting, managing multiple accounts, and meeting deadlines.
Proficiency in Excel and PowerPoint.
Kindly note, we follow a hybrid work arrangement and necessitate three days per week on-site.

The base salary bracket ranges from $50-60K; Compensation does not cover additional forms of remuneration or benefits provided in connection with this position.

This position may qualify for a discretionary quarterly bonus and/or commission payments based, in part, on individual and company performance relative to pre-established goals.

Pay is determined by various non-discriminatory factors including but not restricted to experience, education, and skill set.

ABOUT TEADS Teads operates a prominent, cloud-based, omnichannel platform that enables programmatic digital advertising across a global network of premium digital media.

Serving as a comprehensive solution, Teads' adaptable platform empowers partners to leverage buy-side, sell-side, creative, data, and AI optimization technologies.

For advertisers and their agencies, Teads provides a unified gateway to purchase inventory from numerous top publishers and content providers globally.

Through exclusive global media alliances, Teads empowers advertisers and agencies to reach countless unique monthly users in secure, responsible advertising environments, ultimately enhancing the effectiveness and efficiency of digital advertising transactions.

Teads collaborates with leading marketers, agencies, and publishers through a team of 1,200+ professionals across 50 offices spanning over 30 countries.

We are dedicated to fostering a vibrant work atmosphere that esteems diversity and inclusion, encompassing employees with an array of competencies.

We welcome contributions from individuals of all generations, genders, races, ethnicities, beliefs, sexual orientations, and gender identities.

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