Support Coordinator

2 weeks ago


Toledo, Ohio, United States ProMedica Full time

Job Title: Support Coordinator - Radiology Reading Room - Toledo Hospital - Full Time - Variable



Category: Administrative and Office



Organizational Unit: ProMedica -> ProMedica Toledo Hospital (TH) -> The Toledo Hospital -> Radiology-Administration



Location: Toledo, OH US



Company Description: ProMedica Toledo Hospital is a leading acute-care facility in the region, serving a large area in northwest Ohio and southeast Michigan. With a highly skilled medical staff and a focus on customer service, we have been recognized as a top choice by residents in Greater Toledo.



Position Summary:



  • Supports all radiology information systems, maintaining accurate image files and reports.
  • Manages the movement and storage of radiology records within the health system.
  • Performs clerical and computer tasks, assists radiologists with communication of results, and coordinates patient flow.


Responsibilities:


  • Greets and assists patients in Imaging Services, processing paperwork and ensuring accuracy of data.
  • Performs telerads sends between facilities while maintaining imaging records.
  • Demonstrates independent work, organizational skills, and critical thinking.
  • Assists with patient pre-call and handles complaints professionally.
  • Manages critical and urgent results, along with EPIC programs and image uploads.
  • Maintains patient data confidentiality following HIPAA guidelines.
  • Supports radiologists and performs other assigned duties.


Job Requirements:


  • Education: High school graduate/GED.
  • Skills: Ability to understand and follow directions, effective communication, cope with stress, and use facility communication systems and equipment.
  • Experience: Not applicable.
  • License: Not applicable.
  • Certification: Not applicable.


Preferred Qualifications:


  • Skills: Previous clerical and healthcare experience preferred.


Working Conditions:


  • Physical Demands: Ability to work independently, move within the facility, handle standing, walking, and lifting medium weight objects.
  • Flexibility to rotate shifts and facilities as needed.


About ProMedica:


ProMedica is a mission-based healthcare organization headquartered in Toledo, Ohio, dedicated to providing integrated care. We are committed to diversity and equal opportunity employment.



Employee Exemption Type: Non-Exempt



Job Type: Full Time



Budgeted Hours / Pay Period: 80



Shift Type: Variable



Shift Hours: 8 hours



Weekends: On-call Requirements



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