Manager of Customer Service

1 week ago


Scottsdale, Arizona, United States McKesson Full time

Your Consent

  • Google Analytics: We utilize Google Analytics to enhance the user experience on our website. Learn more about Google Analytics privacy practices and opt-out options.
  • Google Analytics for Remarketing: Personalized services based on your website interactions.
  • ServiceTick: This third-party cookie aids in tracking website traffic and customer satisfaction data.
  • SessionCam: Third-party cookie for online customer satisfaction data.
  • Other Tracking Technologies Used: We employ various tracking technologies such as server logs and web beacons to enhance website traffic analysis.

Embedded Content and Features

  • Facebook
  • Google
  • LinkedIn
  • Twitter
  • Web of Trust
  • YouTube

How We Respond to Do Not Track Signals

Our website does not respond to web browser Do Not Track signals.

Manager of Customer Service

Position Description

Contact center management role overseeing client reimbursement programs. Responsibilities include staffing, profitability, process improvement, and ensuring SLAs are met.

Key Responsibilities:

  • Manage Customer Service Supervisors and performance metrics.
  • Ensure SLAs are maintained and improved.
  • Monitor program profitability.
  • Ensure compliance with regulatory statutes.
  • Develop standardized policies and procedures.
  • Act as a liaison for internal and external customers.
  • Handle multiple priorities in a dynamic environment.

Minimum Requirements

5+ years of customer service experience with 2+ years in a managerial role, healthcare/insurance experience may be required.

Critical Skills

Experience in healthcare industry, managing healthcare programs, understanding of funding programs, reimbursement data analysis, SLA management, and budgeting.

Additional knowledge and skills

Ability to apply best practices in Contact Center and Customer Service, familiarity with medical coding terminology.

Education

4-year degree in business or related field or equivalent experience.

Physical Requirements

General office demands.

Location

Scottsdale, AZ - Primarily remote work.

Schedule

Mon-Fri, 8am-5pm or 7am-4pm.

Travel

Less than 5%.

Career Level

Manager M2.

*McKesson is an Equal Opportunity/Affirmative Action employer.*

McKesson values diversity and provides equal opportunities for all applicants. Our commitment to improving healthcare shapes our work culture and offers growth opportunities for all. If you are passionate about making a difference in healthcare, join us and apply for a job at McKesson today.

By sharing your information, you accept our privacy policy. (English)



  • Scottsdale, Arizona, United States LMGI Texas Full time

    We recently partnered with Verizon and their new 5G product campaign, so our team is expanding at a rapid rate. We are hiring and training a Verizon Customer Service Representative to manage the sales and customer accounts throughout Dallas and the surrounding boroughs. The Verizon Customer Service Representative will be the face of our company and the...


  • Scottsdale, Arizona, United States Colibri Group Full time

    At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,and the community as a whole.We have a rich and storied history. Colibri is one of the pioneers of online professional education,introducing some of...


  • Scottsdale, Arizona, United States AGIA Affinity Full time

    Job Type Full-time Description Why AGIA? AGIA Affinity is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. Our clients include many veterans organizations, and ensuring that our servicemembers have the coverages they need when they need it is at the heart...


  • Scottsdale, Arizona, United States Plexus Worldwide Full time

    We're hiring a Customer Service Representative About the positions The Customer Service Representative (Jewel Representative) is responsible for assisting and resolving issues from Ambassadors. Customer Service Representatives provide excellent customer service to all Ambassador's via voice, email, and online chat. Of extra importance is to foster a...


  • Scottsdale, Arizona, United States MyCarrier Full time

    The Customer Support Manager is responsible for establishing and maintaining a best-in-class customer experience for users of the MyCarrier solution. This is accomplished by ensuring a high-level of customer satisfaction while maintaining efficient operating processes for the support function. The Customer Support Manager will maintain a deep understanding...


  • Scottsdale, Arizona, United States Randstad USA Full time

    Our client, one of the world's largest investment companies, is seeking Customer Support Specialists looking to further their career in the financial services industry. You will answer questions about investment products and services and be the voice of the company, working with each client to answer questions, resolve issues and initiate monetary...


  • Scottsdale, Arizona, United States General Dynamics Full time

    Responsibilities for this Position Customer Service Agent Location: Scottsdale, AZ, US, 85260 Job Category: Customer Standards & Services Career Level: Graduate / Entry Level Requisition Id: 2652 Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations...


  • Scottsdale, Arizona, United States CEMEX Full time

    Company OverviewFounded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits...


  • Scottsdale, Arizona, United States Taylor Morrison Full time

    Customer Service Representative at Taylor Morrison Join our team at Taylor Morrison as a Customer Service Representative where your main responsibility will be to deliver top-notch customer service aiming for 100% customer satisfaction for all homeowners. Support the Customer Service departmentEnsure high quality in Customer ServiceHandle warranty...


  • Scottsdale, Arizona, United States The Home Depot Full time

    Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and know Customer Service, Sales Associate, Sales, Sales Specialist, Retail, Customer, Merchandise


  • Scottsdale, Arizona, United States Randstad North America, Inc. Full time

    Working as a Randstad Associate answering and assisting investors with questions, monetary transactions, financial products and services. You'll be much more than a customer service professional. You'll be a technical subject matter expert (paid trai Customer Service, Professional, Service, Retail, Staffing


  • Scottsdale, Arizona, United States Allstate Insurance Agent: Debra Atkinson Full time

    Job DescriptionAre you a licensed customer service representative in Arizona? We are looking for you!Full-time & part-time positions availableMust have Arizona P&C Insurance licensePrior Allstate Insurance Agency Experience is a plusWe need a PROPERTY & CASUALTY LICENSED service representative to join our established insurance agency. Enthusiasm, good...


  • Scottsdale, Arizona, United States Insperity Full time

    Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the...


  • Scottsdale, Arizona, United States Insperity Full time

    Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.Behind our success is the unshakeable belief in the...


  • Scottsdale, Arizona, United States FedEx Office Full time

    POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant's time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending...


  • Scottsdale, Arizona, United States Randstad Full time

    Job DescriptionClient Services RepresentativePay Rate: $20/hr, increasing to $23/hr after 2 months. Start Date: 7/84-week training provided by Vanguard University and the CSO Support TeamHours during training: 8:30 am - 5:00 pm local time (Monday through Friday). Hybrid schedule, with Monday/Friday remote and Tuesday-Thursday in officeWork hours: 9:30 am -...


  • Scottsdale, Arizona, United States Randstad USA Full time

    Client Services Representative Pay Rate: $20/hr. and after 2 months pay rate increases to $23/hr. START DATE: 7/84 week training provided by Vanguard University and the CSO Support Team Hours during training - 8:30am-5:00pm local time (Monday through Friday). Hybrid schedule, Monday/Friday remote and Tuesday-Thursday in office Work hours : 930AM-6PM local...


  • Scottsdale, Arizona, United States Randstad USA Full time

    Client Services Representative Pay Rate: $20/hr. and after 2 months pay rate increases to $23/hr. START DATE: 7/84 week training provided by Vanguard University and the CSO Support Team Hours during training - 8:30am-5:00pm local time (Monday through Friday). Hybrid schedule, Monday/Friday remote and Tuesday-Thursday in office Work hours : 930AM-6PM local...


  • Scottsdale, Arizona, United States Jacksons Full time

    Retail Cashier/Customer ServiceScottsdale, AZ, USA ● Store 807, 14717 N. Northsight Blvd., Scottsdale, Arizona, United States of AmericaReq #9545Tuesday, May 28, 2024We Have An Awesome Tuition Reimbursement ProgramPAY: Starting at $ $17.15 an Hour.At Jacksons, we believe everyone deserves the opportunity to have a job they love, work in a great...


  • Scottsdale, Arizona, United States Reputation Full time

    Why Work at Reputation?Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.We've raised over $200 million in funding from Alist venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. Our industry...